Chipotle Mexican Grill — Restaurant in Lady Lake

I literally love chipotle and the fact that I have to give it a bad review is horrible but this isn’t the first time we have had issues with this location. The other night we ordered delivery and the driver came quick and left it where we said. No issues there. The issue was when I went to grab it, it was leaking from the bottom. I opened the bowls and they were missing veggies, guacamole, protein and weren’t even full at all. It was a mess. And this is not the only incident of missing what we ordered when we get it delivered. This time was the last straw and I contacted customer service on the App and they only refunded us $17 out of the $45 we spent…so they aren’t any better. When we go inside the location the tables are always dirty. The drink station always sticky and the employees, the few they have all Convene at the back or register. Usually we only see one person cooking. We also have used the order and drive up pick up option and we waited in the drive up window for at-least 15 min and no one came to the window. I got out walked inside and saw 2 employees by the register and no line. You would think one of the employees by the register would be checking the drive up window but that was not the case. I told them we were waiting for a while and they apologized and gave me my order but when I checked it was missing the guacamole and chips on the side and our drinks so I had to go back in for them. The fact that they don’t check all their order window is disappointing. This location needs a major management change and needs to buckle down. I’ve worked fast food places so I understand it’s tough but still having these experiences every time is so disappointing. Looks like we are just gonna go to my fav taco truck or Moe’s. Even Taco Bell would be better at...

I recently visited Chipotle and was utterly appalled by the state of the restaurant. From the moment I walked in, there was no greeting at the door, which set a negative tone for my experience. The old, dried-up meat and vegetables displayed in the hot pans were unappetizing, and the low pans made it all the more unappealing. It was hard to believe anyone would want to eat that.

The cleanliness of the restaurant was another major issue. Not a single clean table was in sight—just sticky surfaces and crumbs everywhere. There were only a few customers dining in, and I noticed one four-seat table occupied by what I assumed was the manager, who seemed completely oblivious to the state of the place. I felt that the manager should have at least been wiping down tables or cleaning something to improve the dining environment.

As for the food quality, it was mediocre at best, and certainly not up to the standards of the Chipotle on SR 200, which I have always found to be much better in both quality and quantity. To top it all off, the trash can by the door was leaking an unknown liquid onto the floor, creating a disgusting hazard. The drink station was sticky and grimy, making it clear that cleanliness was not a priority.

The "manager" appeared more interested in their cell phone than in ensuring the restaurant was running smoothly or addressing any of these issues. Overall, my experience was extremely disappointing, and I would not recommend this location until they improve their standards. Not...

First let me say I have become obsessed with chipotle bowls /burritos -they are so good especially their new chicken. I got to this location early and I sat outside until they opened up. As I was sitting outside I noticed an employee cleaning up and doing their daily duties. Once the store opened I went inside to be served by the same employee who did not change their gloves after coming from outside cleaning and taking out the trash. I asked the employee (are you going for change your gloves?) and they agreed but at that point I had already lost my appetite to eat at chipotle. It’s my opinion that no one should have to ask you to change gloves or to wash your hands there’s too much going on in the world not practice safety and cleanliness. As customers were coming into the restaurant and we’re paying for our food so we deserve at least that much to know that our food is being prepared probably. At This point I have really just decided to give up on eating at chipotle as well as any other fast food. There’s just too much going on not know how your food is being handled. Very sad because I visited this location at least two to three times a month -it was my cheat day treat day...