Best Buy — Local services in Lady Lake

Most disappointing computer purchase of my lifetime. We bought our first computer in 1985 and have purchased several replacements since then. Right years ago, we purchased our laptop in the Wesley Chapel store. The installation of Office 365 and the transfer of our data and programs was flawless.

This time, it's been a nightmare. We had to have the laptop computer shipped to our home because the model was not available in the store. We then made an appointment to have it set up and have the data transferred. We left both computers there and was told they would contact us when it was done . I received an email the next day saying it was ready to be picked up. Made a 5 pm appointment. Told the tech we had the 365 subscription to transfer. He said it was all done and we went home. At 6:30 pm, I decided to turn on the computer and check on the data transfer.

To my horror, my data was not installed . My iTunes app, my music, my photos, folders documents, etc were nowhere to be found. I spent nearly four hours text chatting, speaking and having a tech work remotely to find and restore stuff.

They were able to restore my iTunes app and music, thankfully, but I still did not have all the data transferred. The email the tech sent me said, " I removed any unneeded or unwanted programs per your request."

I never requested a by programs to be removed.

I tried to go back to chat but the Tech was gone. I tried chatting with two other people, but had to rewrite the problem each time. By that time, I was exhausted.

I tried to find a way to file a complaint or write a review. No such luck. I even called the "Customer Support" number, suffered through the endless options until I finally was connected to a person. She tried to send me to another tech. I said that I binky wanted to know how and where to file a complaint and review.

I was told the only way to do that was to tell her and she would write it down and send it on.

My only recourse was this google review.

Sorry for the lengthy note, but there was several layers of incompetence and disappointment to lay out here. Hopefully, this sort of thing isn't ubiquitous throughout their system.

After some perusal of the file manager, I found that the Geek squad had bifurcated my storage capacity, creating a D drive with nearly a TB of unused storage space. Thus, it wouldn't be able to transfer the data due to this bifurcation.

I did not request this nor did I expect it. But it does explain a lot of the " missing" files and folders.

Again, communication seems to be lacking in the transfer process.

Beware.

Your response to my bad experience google review was you're invitation for me to "reach out" on your social media pages. I tried Facebook but there was no place for me to post. (This seems quite familiar) Thus I sent this Facebook message. (Which I will also post on google since you seem to respond to me there.

After Spending most of my morning trying to locate My folders, file and Photos,I found that my Wife was designated as the computer Admin.

Thus, I had to create my own sign in and change the admin designation to me. I found My photos in the Backup desktop folder and moved them accordingly. Music was another matter.

With Apple support and remote as assistance, I was able to locate and install my music...

UPDATE:

After speaking with "geek squad" on the phone we went to the store a few days later as it is kind of far from my home and they closed in 10 minutes on Father's Day to be able to return/exchange it. The girl that we spoke with at the return/exchange counter was VERY rude and unfortunately I did not get her name. We asked to speak to a manager and that is when Paul came out to talk to us. Please let me tell you that Paul is one of the WORST managers/people I have ever met. We were not able to exchange it for an opened laptop as the sale was one day and that was Father's Day and he refused to even have a conversation about exchanging them. Dad said ok go ahead and reset the computer then, but with LOTS of reservations. Paul informed us that it would be 2-3 hours (which I was never told on the phone along with MANY other things that I asked/talked about with them). We left the laptop and came back 3 hours later. My folks asked to speak to a manager and the same rude girl from earlier was even worse this time around. She said that there were several managers on duty and went and got Paul. When Paul came out her rolled his eyes at my folks and was once again very rude and would not let my mom voice her concerns about the reset laptop and how the situation was handled. Paul said that he was the only manager available and that my folks would just have to deal with him. Paul actually rolled his eyes at them, turned around while shaking his head, flipped the plastic meat locker divider and went to the back again. Upon leaving we asked another associate if there was in fact another manager there and were told that there was. They were to frustrated and upset to wait for him as mom was very shaken up about the whole situation and how they were treated.

I will say that the geek squad employee that brought me the laptop was very nice while I tested the laptop and asked her questions.

Looks like we will be looking elsewhere in the future to buy our next electronics. I would give it zero star rating but that's not an option.

Original: So majority of the people we very helpful. We were looking at laptops and the differences between the many brands and what would suit our needs best. We got an open box laptop for my dad that I was assured that geek squad had factory reset the computer and we were good to go. Later that night, as I'm helping him set it up, it is, in fact, NOT reset and now has to take it back the next day due to the store being closed. I was told we had to make an appointment with geek...

I recently purchased an unlocked S23 Ultra through Best Buy. In the past I always bought unlocked phones directly from Samsung. Even though Samsung offered a $150 accessory credit, there just wasn't any accessory I really wanted. Best Buy offered a $100 e-gift card which I could use on pretty much anything. Other than that both deals were identical (or so I thought). When buying from Samsung they ship the phone, you switch everything over and you still have a couple weeks to get the old phone (trade in) back to Samsung. Best buy required me to bring in my old phone and surrender it immediately to get my new phone. I didn't like that. Second, I went to the store the day the new phone was released to pick mine up and, even though I had an appointment, I ended up waiting 2 1/2 hours which included waiting in line then waiting for them to transfer my data to the new phone. They only had 3 people working the mobile counter when I got there even though it was launch day for a new phone. Several people were upset about the long wait. Other people were purchasing new phones in the store but I had pre-ordered mine online. I didn't think it made a difference until they handed me my phone and the box it came in. Other people were getting their box and paperwork bagged up and looking like they just bought a new phone. I was handed the phone, the empty box, NO paperwork and NO bag. I didn't even get a receipt for my old phone but thankfully they credited me with the amount quoted for the trade and it worked out OK. They said it was because it was an online order. It made me feel like a third class citizen. Overall the experience was disappointing to say the least. I did manage to spend my $100 gift card on something I could use but that did NOT make this experience worth it. I didn't have a warm fuzzy feeling regarding Best Buy prior to this purchase and this experience reinforced that feeling. I'll do my best to avoid Best Buy in the future except maybe to see and touch an item I am considering online. This whole experience does not make me feel any better...