Villages Leather Gallery — Local services in Lady Lake

Terrible experience! Paid upfront for a leather sofa loveseat. Shortly after the transaction our house purchase was cancelled, when we attempted to cancel our purchase and receive a credit BEFORE WE TOOK DELIVERY they refused claiming all purchases were final. The furniture at the time had never left their warehouse. We live in Minnesota so we had no place for the furniture. We ended up giving the furniture away. Terrible people to deal with, terrible business practice! Terrible owner Bruce Wine made statements based on a fictious opinion that was very derogatory towards my wife and I. Now 7 months later we have purchased a new house in the villages and zero furniture will be purchased at Leather Gallery and Bedding.

You did nothing to help me with my issues your only communication was to harass me to take delivery and refuse credit. I finally found someone to take it off my hands. You lied in your response to my review like you lied to my credit card company. This was not a discontinued set. You had advertised it several times as a special buy in the villages news paper. In fact the sales lady had indicated "we better hurry and purchase, only eight sets left." Your pathetic. You could have simply sold this to someone else. Oh wait a minute, that would...

I bought a FlexSteel loveseat from here in June 2020. I paid $3k and the loveseat hasn’t worked properly since delivery. It’s not usable and hasn’t been since delivery. Their service department has replaced the mechanism and it failed too. I called this store for help and was told not our responsibility it’s a service issue. Asked to speak to manager and store person said, ‘sorry he can’t help you’. This store sells the furniture but won’t help with issues after the sale. Do not recommend them at all.

Note: I was finally able to discuss my issue with the store manager and he convinced Flexsteel to replace my loveseat. Now all the remains is to clean my brand new carpet damaged with grease by the Flexsteel...

QUALITY AND OUTSTANDING SERVICE I ordered a sofa and love seat in mid October and promised delivery before Christmas, as all my family will be visiting here. Unfortunately and not the fault of Leather Gallery, my sofas will not arrive until early January. Management had no idea that that factory that would assemble my sofas, coming from Norway, would be heavily damaged during this past hurricane season in North Carolina. Leather Gallery has been on top of my order, but has no control over the delay. The kindness of the management has loaned me 2 sofas until mine arrive. A little disappointed, but the loaners are of the quality of the sofas I...