La Crêperie Bistro — Restaurant in Lafayette

Went to Le Creperie Bistro in Lafayette, Louisiana today for brunch/lunch. When we got there we had to wait for a table. No problem as we could see 3 tables that were finishing up and signing their credit card receipt. One couple in front of us was seated and we were seated next. A few minutes later another couple behind us was seated. We ordered a French press coffee and a Latte along with the Eiffel Tower (crepe, fig jam, goat cheese, honey, walnuts) and the Singaporean (chicken, onion, green pepper). The wait for the drinks seemed to take a while but were willing to wait. Our drinks finally came. At that point there were a total of 5 tables occupied by 12 people. After waiting for 20 minutes, the people who came in after us received their appetizer, 5 minutes later the second couple to come in after us received their order. The waitress came by and apologized telling us our order was up next. Another 15 minutes went by. At this point one of the couples leaned over and asked what we ordered that was taking so long. We answered we didn’t know. The waitress came back and when asked she explained that the other two couples had ordered the same thing so they make identical orders at the same time (doesn’t seem to matter when you were seated.). I said that was an unexceptable explaination. She went to the kitchen, spoke for several minutes and then came back and said she was really sorry and I again said that was unacceptable. At this point my husbands order was delivered. The owner then came out and asked what the problem was. We explained and she proceeded to tell us that it was because we ordered crepes which take a long time to make as they are made fresh. (Excuse me, but 1.) crepes is a part of your name and 2.) I have made crepes, they do not take a long time to make. Not once did the owner step up and say “We screwed up and we will make it right.” Instead she continued to say “I’m sorry” with no offer to make things right. My order finally came out. Unfortunately while eating my crepe I discovered walnut shells in the food and informed the waiter immediately. I did not complain about the shells but made a point to let the kitchen know so that no one ended up breaking a tooth on them. Bottom line, the owner comped the meal but it would have gone a long way to just own...

Service was horrible, they took forever to help us, the combination of food was amazing, the crêpe was not that right consistency, they were rubbery, I have been making crêpes for a long time and the crêpes were not good, I probably will not visit them again. I feel bad for someone, that is trying crêpes for the first time. Sorry, but it was a bad experience. I did order coffee and it was good. We did a 20 % percent tip because that what we do, we know the waiter doesn't make a lot of money, but since you reply to the review let me give you more explanation to my review, the waiter was interested in talking to her co-worker then attending tables, also the crêpes were very rubbery if you are on a business of creeps you should check your crêpes. Also, stead of coming up with excuses you should find a way to help your customers. I guessed thank you but not thank you for your reply. Word of mouth is very powerful. Good luck with the way you treat reviews and your customers! Not coming back now that you decided to come up with excuses! Wow! I can’t believe you replied to my honest msg! But I guess you trust your cameras! I’m telling you services was bad! And the crêpes are not good! But I can tell that the big issue it’s your management skills. Crêpe where bad, feed back was given! Service time was horrible! Coffee was good! Who ever is replying to this it’s Obviously not good for your marketing. Don’t argue simply fix it and do better!!!!!! Wow. all I can add people will draw their own conclusions! I also have a recording of the conversations and I can assure you they were not talking about orders! If you want I can expose...

I visited La Creperie Bistro on Sunday, December 5th for the first time and to pick up a door dash order. After entering, I was very impressed by the atmosphere and all tables were full, so I was excited to revisit as a customer, myself, in the near future.

I approached the counter to pick up an order and there was some confusion as to how the door dash service works. I take responsibility in knowing that this was my fault in that I was not aware that I would need to place the order for the customer. I thought I simply needed to pick up and pay for the order with the card sent to me by door dash.

In sorting out the confusion, one employee in particular was very rude to me (I partly believe because she was confused as well). I called the door dash customer to speak with La Creperie, as instructed by her. After doing so, she ended the call and slammed the phone down on the counter and walked away without communicating anything to me. I then spoke with another employee who was more polite and told me the door dash customer no longer wanted to place the order.

Again, I assume responsibility in not knowing I would need to place the order, as this was my very first time completing an order with door dash. But, I am disappointed in the way I has mishandled by the employee. I do not believe the actions of one employee should be a reflection on the business but sadly, I will not return to La Creperie as a customer because there were multiple employee witnesses to this altercation (including a manager) and there was no apology or ownership for treating me in...