Waffle House — Restaurant in Lafayette

I first ate at this Waffle House on Saturday 4/12/25 around 1pm after dropping my wife off at the airport. I was welcomed, great service great food. I didn’t see anything wrong and didn’t use the bathroom. Then, on Saturday 4/19/25 around 4pm after picking up my wife from the airport we stopped at the same Waffle House. As we were driving into the parking lot the only waitress was sitting behind the building (didn’t actually see her smoking but I assumed she was). As we were walking into the restaurant, I watched to see if she would wash her hands and she did not. As she comes and takes our order I see the cook sharpening his knife. He went straight from sharpening the knife to cutting onions. When sharpening a knife it will leave tiny metal pieces and should have been washed with soap and water but wasn’t. Yes, we did eat even after everything that we observed. When the food was brought to us I went to use the bathroom and OMG, the stink was awful. The toilet, sink and floors were filthy. I thought I was going come down with something the next day but I didn’t (YET). We were almost finished with our meals and the waitress went out the door and headed to the back of the building (maybe to smoke Idk). When she comes back in again, she didn’t wash her hands. She was very nice and the service and food was good but people can get sick from the filth. When I worked for a restaurant many years ago, we were told that if the bathrooms or the dining area are filthy where the customers can view just think what is going on...

3/7/19 7:30pm I walk in, to literally the most akward silence ever. We were the only customers at first.. Two waitresses sitting there... Looked up at me, then down again. Not one greeting! The sun was shining on what appeared to be the only clean booth. "Hey, ladies, do you mind if I put down this shade?" The response: A shoulder shrugg... Mmmmk She got our drinks.. And when it was time to take our order... Both literally passed by us several times...... Food was good, I must say. My boss enjoyed the steak an eggs. Nobody ever came back to the table to check on us...... But, then again. They wouldn't have been able to hear over the blaring rap music they were playing, anyways! The really rude one, appeared to maybe be a shift manager or... Bc she was walking around with a yellow piece of paper.. .. But... Wouldn't know bc she didn't have a name tag. We travel alot, and eat at waffle house often.. I have never felt so uncomfortable. Avoid this place.. There are so many other options whom would welcome you to spend your money! I understand that everybody has a bad day at work.. But wow.. Don't take it out...

No matter what, I NEVER get what I ordered. It's only a small detail that's usually left out. Then it's usually ALWAYS a "to go" order but when paying, the option to leave a tip pops up right, on the card reader, I skip it. And I have no issue with leaving a tip, but it also says that to go orders, guest is already being charged gratuity, so nah...and not only for that reason that I don't leave an additional tip, but bc they haven't been very friendly and welcoming and always forget either one or the other, hash browns: smothered (which you don't have to specifically say if bc it comes with it, UNLESS you want an extra slice of cheese) but covered (with onions) and peppered (ofc with jalapenos) they either leave out one or both and this time, they left out the onions. Listening is one of the most crucial skills when dealing with customers, pay attention. Like I said, it's a small detail but it's frustrating when they can't happen to get it correct 😞 and the waitress, one of them there, is not very friendly. I gotta go to a different location, and just stop altogether frequenting this...