Carl’s Jr. — Restaurant in Laguna Hills

This place is awful on every level. Service at the drive through was equally horrible to the junk they serve and call food, which was equally awful to the time it took the drive through line to move 4 cars up and out. This is not an In-N-out, I know, but I think I would put Burger King above this Carl's Jr and I don't remember the last time I had Burger King. Those ridiculous commercials sealed their fate. Copying Jack was a blunderous disaster. Anyway, back to the service here: Want ketchup or napkins? You better remember to ask for them, cause they are not a given and they close your bag up tight when they hand it to you. Be aware...Not a single pack of ketchup or any napkins for a medium fries and sloppy Santa fe sandwhich? That's so cheap it is beyond shameful. What isn't cheap and yet equally shameful is their price. $12 for a combo consisting of a Santa Fe chicken sandwich, M fries and a M drink? What a joke! I didn't even get the correct fries I ordered which were criss-cut, at the time I left the menu screen and then became regular when the unfriendly guy shoved the bag at me with my receipt and change. He also changed the screen after the fact cause my receipt had a $.50 upcharge for a Premium Bun? You mean the one that is plain white bread instead of that dense wheat with seeds on top? Isn't wheat bread better for you and generally more expensive? I got an upcharge to have a white bun...kind scary right? Maybe it isn't wheat after all. Honestly, If their menu clearly listed that by going with the "medium" combo (guessing their listed combos are priced as loss leaders and have the smallest size everything and wheat buns nowadays) I would have skipped the 7 extra greasy fries and 4 oz. of flat soda and awful service at the window. We have plenty of really good lunch options around here for much less. My bad and I'll never go back. IMO Carl Karcher would roll over in his grave if he knew what became of his once viable and popular family...

This place is normally the best Carl's jr. In the area and it's good they're open 24 hours but for this last visit it was not so great. There was a longer line than usual and as it turns out there was someone taking orders that was not very good at all and messing it up. I think her name was Kathy and she did personally mess up my order multiple times when I was trying to order. Perhaps they should have trainees do the graveyard shift instead of the evening shift...... Follow up review: 7/3/16: today was very bad. I got in line at the drive-thru I was about the 4th car. It seriously took at least 10 minutes for the line to move it all the first time and the second time it was a very long wait as well. I noticed that the cars in front of me were Coupes with only one person in it so it's not like there were a ton of people ordering per car. There is a lot of complaints here but I'll try to keep it as simple as possible the order taker was very very very bad and he got my order wrong initially and I was very clear and concise when I ordered it. He kept getting parts my order wrong and he wouldn't take any responsibility and then he tried to turn it around on me and then he was trying to say I didn't specify though I did give him a very clear order. He even changed things on the order and added something I didn't say it all! It was a massive train wreck and the only thing right about the order he got was the onion rings. I left in disgust. I would give today's visit a -5 Stars. Seeing the pattern of service here in the last 6 months to a year this place is being driven into the ground at night. The owner restaurant manager needs to address this or they're going to lose many customers...

This Carl’s JR is by far the best one I have ever been to, the manager (the manager in the morning is the one I’m talking about), he is great. Me and my husband only go to Carl’s Jr. in the morning because we really like the breakfast items. Our food is always hot, if we ask for extra condiments we always get them, my husband likes the to have one of their breakfast sandwiches made a certain way and they make just like he asks. My coffee is made they way I ask, and it is always fresh, everything is delicious! We did have a small problem a few days ago when we ordered a breakfast sandwich it wasn’t made correctly, so we took it in and told the morning manager and he not only made the sandwich again correctly but he also gave us a second order of our hash browns, and an iced coffee because we told him that we got home and seen that the food was made incorrectly, so we had to drive back to get it corrected. So because of is having to drive all the way back he completely replaced my husbands meal! That was great! Every time we go to this location this same manager always makes a point to say hello,even before we had the small problem with the sandwich! This location is is always clean, friendly staff, and food is always hot(every time we have gotten food here it’s always hot). Thank you for a delicious meal every time, and for the quick and...