Pick Up Stix Fresh Asian Flavors — Restaurant in Irvine

I was very disappointed that none of their noodle dishes are vegetarian because of their use of chicken and other animal stock. Such an easy change that really wouldn't effect the flavor, while making so many more of their dishes accessible to people who do not consume meat. I know I've gotten Pick Up Stix before, and there was no mention of the animal stock used in the noodles. I thought they were vegetarian. I feel like back then I was unkindly tricked. If I would've known back then, I would have ordered different or gone somewhere else. Though I was disappointed with the vegetarian options and will not be purchasing from Pick Up Stix again until they change their ingredient list, the person who helped me went out of his way to make sure what dishes were suitable for vegetarians. He didn't guess. He pulled out an ingredient list and looked at it carefully. I very much appreciate the effort. I made...

I just wanted to take the time to really thank Pick Up Stix at the Lake Forest location. I always have had a great experience here - whether it be for the food or the customer service.

Recently, I decided to venture off my usual choice - Chow Mein - which I think is the best ever. Unfortunately, the new dish I ordered was subpar, I called the restaurant and spoke to a nice lady (I forgot her name unfortunately), she went above and beyond just replacing the meal. And I really appreciated it. Customer service like this is now rare - but she was so nice about it. A) didn't make me feel low or stuck-up (I hate that feeling esp when the vendor makes the mistake) - this was not the case here B) replaced the meal with another of my choice C) And added a generous extra item on the house

Thank you so much! My family loved the dinner -...

Just had an amazing experience at this location. It started off a bit rocky. I was the only one in line and the cashier was taking a phone order. I could tell she was having trouble hearing the caller so it was taking a long time. Howerve, someone who I originally thought was a nicely dressed guest approached me and offered to start cooking my order due to my wait. He must have been a manager, after washing his hand, he immediately got cooking my order himself. Amazing customer service!!!! I went to fill up my drink cup and bam! my order was ready! It was brought over to my with a smile (behind the mask) and I was told to have a great day and see you next time. I will definitely return to this location when I have the...