Forgotten service, cold food and poor excuses made. My family and I ate lunch today, and admittedly, the restaurant was busy as it usually at meal time. We watched a lot of others who came after us being served their food. We asked more than once about our food and finally a manager type came to our table and said they were sorry and that they were bringing food out as it was being made. I explained the evidence indicated otherwise since several people around us, who sat well after us had been served their food. Finally, after more than 30 minutes waiting, the manager brought our food, which I found to be cold. I explained to the manager that my food was cold and he told me it wasn't and than he just brought it from the kitchen as it was made. Again, the evidence indicated otherwise, but all he could do was make excuses. I realize that things happen. It's not that things happen that are upsetting, it's what you do about it after it happens. This manager did not care to make, other than poor excuses, a situation that had clearly gone wrong, right. We love BFT's and eat at one of their locations frequently. I think I'm going to take a break from their restaurants now that this has left a bad taste...
Read moreThis particular location gets very busy. The team members here are responsive busy or not. Smaller restaurant that lacks ambience for dining in. The entrance is kind of congested as it's such a short distance to the cashier from walking in. You wait in line but barely fit inside waiting to order. People are either attempting to get inside without clear direction where the line starts or ends or exiting the restaurant and your constantly playing Tetris moving out of the way for people. I was slightly disappointed in the taste of my food from this location. I ordered Shrimp tacos (normally my go-to) and they unfortunately overcooked the shrimp & failed to put their bomb cheese in my tacos which always compliments the juicy shrimp. Definitely lacked the flavors I'm accustomed to tasting from Baja Fish. On a good note, if you love a good Bean and Cheese Burrito, hands down, I recommend any Baja Fish location. These burritos are so melt in your mouth delicious. One of my favorite places for B&C...
Read moreWent here for a quick lunch w a friend. In a very unassuming strip mall with plenty of parking (albeit narrow spots). They have loads of tables and chairs inside and a small patio area. You order at the counter and they bring the food to you in no time.
My friend got the ceviche which comes with a small basket of chips. It felt like it was missing something.... Salt? Lime? Citrus? All of the above?
I got a fish burrito bowl w blackened fish. This style was SO good. Spicy and fresh. The bowl was a little heavy on the rice. I definitely could have gone for more beans and way more lettuce but it wasn't bad.
They have a full salsa bar with really fresh pico and some spicy options which I really appreciated plus super juicy limes. It was awesome.
Would...
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