Wienerschnitzel — Restaurant in Laguna Hills

Either you have something or you don't. If a customer can order something as innocuous as Soda water (aka, sparkling water or Carbonated water) on one visit and get it, with no questions or grief, then the customer should then be able to order it just as easily the next time. But apparently only one or two employees are even aware that they sell it and they weren't working today. I ordered 2 mustard dogs, clarified all beef, and asked for Soda Water. Guy on the box says they dont carry it. Fine, just the food on its own and a bottle of water, which I quickly retracted. Get to the window to pay for the 2 hotdogs, and with a prior receipt in hand showing where I was charged for a small water but explain that I ordered and was given Soda water, with zero qualms or conversation. She says they don't have it, shows the receipt to a male who I couldn't see and then some Other guy comes and tells me that they don't have it. He can try to "take the machine apart to get it" for me but they don't carry it otherwise. Some locations yes, but Not this one. I explain that if I could order it on several other occassions and get it then maybe they aren't aware of the extra button located on most Soda dispensers. One small button for regular water and another small button for Soda Water. He keeps speaking to me like I'm crazy, like Im losing my temper, and that I couldn't possibly have ever gotten it from here because they don't carry it and offers again to take apart the machine and he could try to get just Soda water "but it might break the machine." Then straight up accuses me of being mad and angry. Uhm, frustrated beyond all belief? Yeah, why wouldn't I be. I get 30 minutes for lunch and instead, I am having to sit here and involuntarily debate on whether or not they carry something I've been given on other visits but telling me Now that they don't even carry it. Either you carry it and Everyone KNOWS you carry it and knows HOW to provide it or you don't and the rest is moot. But to try and manipulate me, by stating that in order to give it, you might chance breaking your machine and continue telling me that I'm mad? I wasn't 'mad.' Frustrated and feeling gaslit, that you SUDDENLY no longer have soda water when you had it just a week or two ago but now telling me you've never carried it? Yes, but I was not mad. That is not until he chose to spend 5 minutes debating the matter with me at the window. Then proceeds to hand me a cup with what appeared to be carbonated water in it and what was supposed to be (2) beef mustard dogs but turned out to be pork mustard dogs. So, no, I wasn't mad at all when I arrived and began conversing about the Soda water. But through His action at the window and his words to me alone, yep, I was fuming by the time I left, not to mention that all of the time and unnecessary conversation crushed and wiped out my appetite, so thanks for That on top.of it. Sort it out: you carry it and everyone is notified that you do and how to provide it or you don't. But a paying customer shouldn't never have had the experience I did today. Especially, after being able to order and recieve it just a...

Update:

Stopped by there again 2 days ago (05-24-22) after we both had dental appointments on the way home. Restaurant was clean. I went to the men's room and found it exceptionally clean and well taken care of, considering. We basically ordered the same thing as before. And yes, it was hot and delicious 😋 We were very happy to fill up on a couple of "Dog's" for lunch. 😀 Time for a nap.

The only thing that was truly different was the price. It cost about $5.00 dollars more than our previous trip and I put the blame for this on the cost of everything currently being more expensive due to the current government administrations lack of care for the cost of everything going up and the economy. End...

This is from a Wienerschnitzel fan from childhood. It was both my wife and I as always and we ordered inside. This just happened to be a kind of celebration lunch for us as simple as it is. We're cheap dates LOL 😆.

We had Jalapeño poppers, chili cheese fries, a couple of Chicago dogs and a couple of Chili Cheese dogs (all original style dogs). The food was great if you like a simple hot, crisp hot dog and for people that like a Chili Cheese dog, like the simple (Chili-con-Carne found in the grocery cold deli section), the Chili Cheese dogs are for you. All the other dogs are self explanatory and are wonderful. The pickles on her Chicago dogs were delicious and not just run of the mill cheap quality drive-thru. These I'd buy at the grocery store and take home. 😋 I don't normally write reviews for places or restaurants such as this but because the food was so good I had to give them a definite 4-5 star's 🌟 are left for finer dining restaurants and not fast food. I am just...

the worker at the window was very rude to me after i told her i didn't know how to ask the drive thru AI for as much mustard as possible. i work fast food as well so i really try to be empathetic because i completely understand how exhausting it is dealing with rude/stupid customers all day but i really don't think i did anything to warrant such a rude response. maybe she was just having a bad day but it left such a bad taste in my mouth especially since the other employees here have all been very kind to me.

i normally don't leave reviews or negative reviews for that matter but i've still been thinking about this since it happened a few days ago and it's left such a bad impression on me that i had to say something. i didn't catch the employee's name but i hope she's having a...