Chick-fil-A — Restaurant in Laguna Niguel

They Got my order confused with another customer order and was just plan rude when I went to grab my order but was anothers customer order with the same name and I was given a dirty look as if I was trying to steal another order and was question repeatedly my name before he finally figured out there was two orders same name after telling me he couldn't find it . Over all great meal but service was real bad . Thu one of the driver there was very understanding and helpful and actually looked for it is the only reason why I give it 3 instead of 1 star and the one who was questioning me was in a management position I felt the wrong person was was in the management position and the driver needs a promotion and it really shouldn't be that way. I felt he was a lil over worked and rushing around to much. Had I a opportunity to go back I wouldn't I mean I got the food the way I expected and and tasted the way it should but for the service I recieved was poor and overall the experience was bad so I wouldn't go back here again , I know it's just a fast food restaurant but I wouldn't recommend to my family and hopefully they fix the problem or else i dont see them being there for...

I drove through Chick-fil-A yesterday, and I could not believe the speed at which cars were being moved through the line. When I first got there, there were at least 15+ cars in front of me. But I placed my order, paid, and received my food within 15 minutes of first getting there. I was impressed to say the least. I was expecting the line to be an 30-40 mins minimum. Added bonus, the whole entire process is completely touchless. Someone takes your order, with a mask on practically as soon as you pull into line. Further down the line someone assists you with processing the payment of your order; they hold the card reader, you swipe the card. Finally, you pull up to the window where you would typically pay/pick-up your order, and they hand you your order in either a bucket, or on top of a flat tray. Everything is touchless, and every item is touched as few times as possible. Considering the entire purchasing/ drive-through process and how complicated it has become due to covid, they run their store professionally, and extremely...

Chick-fil-A earns an unquestionable 5 stars in my book. The consistently warm and friendly service is matched only by the exceptional taste of their food. From the classic Original Chicken Sandwich, a perfect harmony of crispy exterior and juicy chicken, to the waffle fries that redefine what fast-food fries should be. Every bite radiates freshness and quality. Their commitment to excellence extends beyond the menu—cleanliness and efficiency are paramount. The employees consistently go above and beyond, creating an atmosphere that feels like a welcoming community. It's not just a meal; it's an experience that keeps me coming back. Chick-fil-A sets the gold standard for fast-food dining, and I gladly give it a resounding...