Subway — Restaurant in Laguna Woods

Can I give ZERO stars? (I remember this particular employee from before and I was thinking, "Wow...she is beyond bad. Her employer must not care to replace her." I thought that she might've left, by now, so decided to take a chance and come back.) I walked in, about ten minutes after opening time. I believe that I was the only customer who had come in since they opened. When I walked in, it was if no sound, no person nothing around her had transpired. She was simply prepping an olive jar...didn't look up, not the slightest, not a word (how about a simple, "Hello." or "I'll be right with you.")...I mean NOTHING. I stood in front of her for about a full clocked 20 to 30 seconds to give her a chance. Never looked up -- NOTHING. This employee, as I have previously witnessed, goes out of her way to disrespect customers. HORRIBLE. I decided to give myself an out. I made up an excuse just to leave the store for a minute and that I'd be right back. She lifted her head and gave an unfriendly, indifferent "Okay." Where did I really go? ACROSS THE STREET to Jersey Mike's to get lunches for me and my family. The owner evidently cannot find another employee to work at the Laguna Woods (El Toro Rd/Calle Sonora) location. Lots of lost business -- my husband and I are just across the street and being from "back east", the whole family are big sub fans. There are many other Subway's in...

I took my mom there two days ago so she could get her favorite, the cold cut combo sandwich. My experience was made to be a wonderfully positive one, all due to the young man behind the counter who was also the sandwich artist who put my mom's sandwich together. Eric is a young man around 20, but his demeanor and customer service by far exceed that of his cohorts. At the time that our youth cannot even pried away from their mobile devices and Tic Toc, Eric was handling the store all by himself ( Hey Subway, this kid is upper management material, allow him to grow). The place was clean, and Eric was friendly and welcoming. He followed my mother's extra demanding and detailed order to take out the inside of the bread before making the sandwhich and cutting it into 4 pieces, and so on. Eric followed my mom's requests with a pleasant and kind attitude. Basically, Eric turned an ordinary visit to the local Subway into an extraordinary experience at the local Subway. Thank you for being kind and patient with my mother, Eric. I wish you the...

Got both sandwiches completely wrong. Paid for avocado- none was on. Added cucumber and tomatoes when it was not specified to. (Mother is allergic to tomatoes) Did not add any extra sauces. The one sauce that was given, was only on half the sandwich. No cheese, when specified to. Not toasted, when specified to. No seasonings, when specified to. No olives, onion and cilantro, when specified to. Overall- completely messed up my order. I suggest not ordering pickup, as they won’t listen to a single thing you pay for. Rather go into the store and make sure they do it correctly in front of you. I am not a picky person, and don’t like making messes. But how wrong they got both sandwiches, especially when they added something I didn’t request due to allergy, was not something I...