Church's Texas Chicken — Restaurant in Lake Charles

I placed an online order and when we arrived, it's a drive thru type of store, the line was backed up into the street at 5pm. This means you can't pull in and park. There are 2 spots for online orders to park on the right as you pull in, closest to the street.

We went down and parked next door, then walked over but the doors are kept locked so you can't go inside. We knocked and the workers just ignored us, so we went back to the car and waited in the drive thru line.

The phone # on the 2 signs for pick up don't match the actual phone number so we didn't know what to do besides wait in line.

When we finally got to the order box/menu the lady told us to go park in front of the building and they would bring the order out to us???!?!?!?!

So I told her I'd just wait in the drove thru line because the setup of the parking lot makes it impossible to get to the front of the building when they are busy.

The lady working the window was very nice and the food was good but still just 3 stars because of all the hassle to...

I ordered and paid ahead, and when I arrived to pick up, they told me they didn't have what I ordered! Why let me order it if you don't have it. She also mentioned that they haven't had it in a long while! I then substituted for something else because they don't (or don't know how) to issue a refund! Then, I waited and waited and waited for my order. 4 girls working behind the counter, and there was no urgency to get my order to me. Talking and visiting with other local customers instead of finishing my order. While waiting on my order, I ordered and paid for 4 extra biscuits. You guessed it...I DID NOT receive them! We are from Texas and was already back on the intersate home before realizing I didn't get everything I ordered! I wasn't going to turn around since I had already wasted 30 mins there! Final note, everything in my bag was COLD! (except the chicken sandwich that was covered in half a...

I get chicken here every other day, I have diabetes & need food fast sometimes. Most of the time there's something missing in the order (don't order pepper or pie bc they gonna forget to put it) and today, I waited so long in line I almost fell asleep. Line to road and finally get my 3pc dark & fries while my sugar dropping, get home 15 mins away and got a box full of tenders! Nothing I ordered, after all that time they give someone else's order. They have to do better here. Double check orders if u need to bc we already waiting long a bag check ain't gonna hurt. This pitiful. Won't even answer the damn phone. It's a shame their chicken is good, if weren't for that, I...