Chipotle Mexican Grill — Restaurant in Lake City

Moe's Southwest Grill is only 1 block away and much better in this town. Right next door to Fire House sandwich and a Tesla charger station. Also, Panera, Jersey Mike's, Red lobster, Olive Garden, and all other national fast food is within one mile from the interstate highway exit. Food was ice cold as soon as I got back to my car. Also, the manager was standing in front of 50+ bags of cold and stale tortilla chips. I asked if they were all made at 10am opening, and she admitted that it was standard store policy. (The deep fryers were cold and shut down with other cooking pans stacked on top) Because of a Xmas gift card, I showed up in person at 6pm on a Thursday and all the bins for steak, chicken, and, pork were dried and empty. The other bins were low. See pics. Saw one cook slicing a single flank steak which was not enough for my single order of two burritos and they had unused pots and pans covering most of the stove tops and other cooking surfaces. No gloves or masks by the cook handling post-cooked food. The service staff looked at me sideways for suggesting there be meat in the bins before I order and offered to scrape the crusty cheese queso bin for an extra charge. When I declined to take the dried crusty queso, they magically appeared a fresh bin full of queso. I wanted it, but declined because I was unwilling to reward that behavior with additional money. Update: the Corp office asked me to fill out a web form and wouldn't accept more than 1 pic above 750kb (most phones take 5mb pics) Update #2: I needed to zero out the $50 gift card with a 2nd order of two Carne Asada Burritos. I told the staffer to alert me before adding any ingredient which would cost extra. The 2nd thing added was the ToFu and they tried real hard to get me to pay for two proteins. The manager got involved and she tried real hard to convince me to pay more, when I refused to pay more than $12 per burrito, she threw the whole thing in the trash and started anew. I was ok with her choice. Also half the bins of ingredients were empty again, and this time, it was 4pm. I gifted / donated the last 12 cents remaining on the gift card to the manager so that a future customer doesn't have to argue about 12 cents. The manager seemed like she was going to throw the gift card in the trash as...

If you order online when they open it will tell you pick up is 10:50. Yet when you pull up at 10:54 the girl in the window with the septum will get pissed at you and tell you “WE JUST OPENED FOOD ISN’T EVEN ON THE TABLE YET YOU’LL HAVE TO COME BACK IN A LITTLE” okay so ONE yeah you JUST opened to the PUBLIC. And Two if your corporate manager will not let you guys come in 30-60 minutes before your shift to make the food then you should have your attitude to the big guys. I didn’t do anything other than tell you my name and I’m here for a pick up. When you have an open time that should be open to the public time. Not the time you start cooking. Now I’m scared she spit in my food all because I came to get my food when the APP said it would be ready. Maybe she is half asleep and just agitated I’ll give her that. But don’t make me feel bad for coming to pick up my order and you guys didn’t cook yet. Like really? Open at 11 then. The food usually taste good so I won’t complain there. If you DoorDash they like to miss some items here or there so there’s that but I just want to leave this review for people who like to get lunch a little early just know you might have to wait 20 minutes to pick it up after the schedule time. Update as of 11:00 order still not ready. So 15 min since you’ve “opened” to the public and food isn’t “on the table” it is 1107 now I finally got my food and the girl was much nicer after I picked it up still leaving the review because you guys need to understand that when you open to the public your food should...

Tonight Chipotle has put a horrible taste in my mouth! I drove 20 miles because I had a birthday coupon for free guac. I get to the Lake City location and order my food, I go to pay and I am told I do not have the reward. I opened my email and showed the female manager with the red hair that my reward was given on December 9th, I have 30 days to redeem the reward. The manager refused to override the guac due to my app not reflecting the birthday guac coupon, instead the manager lost a sale and threw the food in the trash when she just could have honored the coupon. I immediately called customer service and they saw the reward, I explained the situation and customer service offered me a free small drink. I asked for more help being this was embarrassing infront of other guest and I drove 20miles. Customer service stated they placed an entre on my account for the inconvenience. Nope still no rewards on my account now I have to call back. I tried updating the app in hopes to see my rewards, the password reset doesnt work so now I am locked out. For a loyal customer of 10yrs to be treated this way! I am done with Chipotle after tonight. I am exhausted 😩 to go thru all this for a gift they offered, at the least this was a waste of my...