Donut Star — Restaurant in Lake Elsinore

We have been customers of Donut Star and Yogurt now for about 9 years. They are located in the Stater Bros parking lot on Lakeshore, next to Dominos. Never had a problem until just a few weeks ago, I went in to pick up our usual, one of them being a cheese croissant. I came home, started to eat the croissant and noticed it had just about 1 teaspoon of cheese in it. I am usually not a complainer but I called to tell them, the owners daughter said she would replace it next time I came in and she did about 1 week later. I went in again on 9-27 and ordered our usual and a ham and cheese croissant, came home, served my son his ham and cheese. He said it tasted funny, I looked and realized the croissant was completely raw in the inside. I literally pulled the dough out with my fingers. I grabbed it, drove to Donut Star, went in and showed the croissant to the daughter, she immediately grabbed it and said, "OMG! I have to call my mom." Then she gave me my money back. They had customers, I went in discreetly as to not cause alarm or a scene. I still like their donuts.

BUT today, I go in. The mother is there, I began to order... and she says, " I don't think I want to sell you croissant, I think you should only order donut because you complain." I was somewhat confused and answered, " I'm not sure what your daughter told you but I will tell you what happened. The first time I complained was because the croissant had no cheese. I pay extra for cheese, I want it. The other day your croissant was completely raw! Did your daughter show you? They were all raw." She said no one had complained but me. I told her that I was sorry, I was not going to eat something that might make me or my son sick. I told her that it was not even a big deal to me, that I know no one is perfect, that even I make food sometimes and it comes out to cold, hot, salty, spicy, raw or burnt! I said, " I know your daughter is just learning, it's hit and miss, not a big deal." She told me that they don't make their croissants there, that she orders them. Not true. Her husband makes the donuts and the daughter had told me a couple of months ago that she is now taking over making the croissants.

I told her, " We have been customers here for a very long time. I don't care what you charge me but I want what I order reasonably good. I don't want anything for free. You've just insulted me! You still want my money but you want me to buy only donuts? You are so wrong, I am going to complain to everyone! She then apologized and asked me what she should have said. I told her, " You shouldn't have said anything because I had already settled this with your daughter! Maybe if you heard anything you should have apologized to your customer, not attacked or limited them." and...

I've tasted all 4 local donut shops, of them, this place had the best donuts over all. Where they fall short is their filled donuts are lacking in filling to donut ratio, however, what brought them above all the other shops is the taste of the filling is best and I'm all about the filling, frosting isn't something I'm looking for, but their frosting was actually noticeably better than any of the other shops as well, so those two things combined put this place at the top for best donuts in town.

update: I've been to 5 local locations and compared to the other 4 locations in Elsinore; #1 Donut Star, #2 Raised Donuts, #3 Hills Donut, #4 Vista Donuts, #5 Raised Donuts and Bagels (not to be confused with Raised Donuts). All locations make good donuts, these are just how I'd rank the best...

Best donuts in the country IMO (no, I don't travel sampling donuts everywhere, but hyperbole fits my enthusiasm for sugars) with the highlight having to be the apple fritters. Hunks of apple flow through the most tender-baked soft breads... The crullers rule, too, but they only make them in the morning. You know to get good donuts, you have to rise n shine like a cleaned spitoon at a hearthy 6 inna mornin, right? Cuz that's the way the donut game gets played--hard out the door for the quick score; quit to knock fast on the donut door; gets yerselves a donut and the buy 11 more! In fact, as I write this, it's 6:48 and I crave sugar--sugar! Sugar! Sweeet sugar,...