Jack in the Box — Restaurant in Lake Elsinore

I guess I never posted my review and today I will do it showing my history over the years. This location is simply bar. The renovation did not help them. They have no understanding of customer service. They took my order and I waited. I think they forgot my order. I stood there alone for 20 min they don't seem to care about customer .....6/6/25 Hate to add this review because this area doesn't have many restaurant choices. I also experienced the chicken sandwich... the chicken patty wasnt cooked fully. Whenever i order lg size fries or upgrade to large, i have to tell employees that they need to make sure fries are served in right amount as offered. They give little fries and you pay more. The same with onion rings plus i have to ask them to make sure they are cooked fully. Dining area sometimes dirty and they allow many transients and or junkies to be inside. Not good for company image and guests dont feel comfortable. I dont feel comfortable. And last i must say that i have never been given bad treatment from employees in regards to customer service Their problem is incorrect serving amounts and meats not cooked fully. Make sure you get food cooked fully.

12/26/16 I had another disappointed experience and hopefully my last one. Ordered thru the drive window. I placed my order and clerk still had me verify my order ... i had a gut feeling she was messing up my order ... i still asked her to make sure chicken was well done. She looked down and say ..."yeah"... I posted paid , got home and i got wrong item and chicken was missing. I called store and spoke to a "Modesto" who was unable to understand my anger and disappointment. He became butt hurt when I used a inappropriate word. I lost count of the times I got wrong foods or missing items, wasted my monies and i can't express how I feel??? Well screw their incompetent and pathetic workers, including management. FOR THEIR KNOWLEDGE: CONSUMERS MAKE THEIR JOBS POSSIBLE SO THEY SHOULD SERVE CONSUMERS PROPERLY. I PLAN TO CONTACT THEIR MAIN OFFICE AND OTHER AGENCIES SO THEY KNOW HOW TERRIBLE THESE...

I was told to park in the front was given my sprite but my food and redbull were going to be handed in spot 1. Its okay I've been told this before no biggie I said sounds good, but can you add a couple ranch, she said yes. So I see the lady( got her name Angelica) with our food, and I told her that I was missing my redbull drink and in a loud voice she said NO and I told her that I had my receipt and she yanked it out of my hand and literally threw it inside my window and told me to go to the drive thru.. I quickly said, wait why? You wer supposed to bring it out and she rudely said, while walking away, NO get back in the line! ( if you have been this to this jack it gets crazy packed) and just got out of the car and went inside to get back in line and ask for my drink. she was already preparing it but she was telling the other employees something. I always go to this jack but this person was very RUDE and not nice at all. Poor customer service. She really needs to get moved down to cleaning cuz I never want to encounter her. I know people have bad days but you leave them at home, especially if you have a customer service job. All other employees especially the night girls are always...

This jack in the box got a new look recently but the service still stinks i always have to repeat my order like 2 or 4 times and even then when I pull out of the drive thru and I get home my order is wrong and it's cold and or it's falling apart .they still forget napkins and straws and when you ask for ketchup you only get 3 even after they just handed you a big order .at time at the windows pulling up they still read my order back to see if it's correct fries are most of the times cold and taste like they have been sitting for a week .and that's drive thru. Dining inside is not as bad atleast if they mess up your order you can just walk back to the register to get it correctly rather then get home and have to drive all the way back .so before you pull away from drive thru triple...