Panda Express — Restaurant in Lake Elsinore

Okay, my wife and I went there for dinner. As we made our way to the glass, a young lady started to take our order. As she was doing that, a young man behind her tossed a pen and it bounced and landed in the chow main. The young lady looked at it, and ignored it and tried to continue to take our order. So, I asked her to speak with the Manager and she tried to say it’s ok as she plucked the pen from the Chow main, explaining that their pens are sanitized smh. So the Manager came and when I explained everything to him, he immediately pulled the chow main and was seemingly concerned, that we were concerned. The guy that threw the pen was unfazed by this whole thing continuing to work while ignoring this conversation. In my day, he would had been fired on the spot. As for the young lady defending that action, shame on her for the misleading information with regard to them sanitizing their pens...

I was attend by Gaby and she didn’t seem to want to help. When checking out, she used a register that didn’t have Apple Pay available at the time and asked for a card payment. Unfortunately, left the house without it since normally always pay with Apple Pay no problem. I asked if she was able to to use the other register and she was rude said no my co worker is on that one. Seriously didn’t know what to do at that point to walk away or what since she just stared at me. I felt uncomfortable and awkward. Luckily that co worker came by and was able to do the transaction. That is not the customer service I’m use to at this location and I hope management acknowledges this review. Not a great experience at all, I understand it’s close to closing time but could’ve handled the...

I came in with my daughter Tuesday evening. I got the bigger plate. I asked for the honey walnut shrimp, the honey chicken and wanted the pepper chicken. The lady at the counter said rudely “we dont have pepper chicken” I thought they were still making it. It was only 6 pm. I said oh I can wait and notice there were like 4 entrees missing from the hot tables. She replied again “we don’t have it” with an attitude. There was no reason to be rude. Specially since it is the firs time I have gone to the restaurant and they simply wont have certain items.I guess they are not having the full menu anymore. Regardless she should have been more understanding and just explain the situation. Very disappointed. We wont come back to...