AutoZone Auto Parts — Local services in Lake Elsinore

I am writing to express my deep dissatisfaction and moral disappointment with the treatment I received at Autozone #5413 in Canyon Hills on 4/21/2025. The experience involved Assistant Manager Katelyn Olson and her manager, Eduardo Garcia, and it has left me feeling disrespected, unheard, and completely devalued as a long-time customer.

I visited the store to process a warranty exchange for a thermostat and fan switch, both of which were purchased on the same date in 2019. While Ms. Olson accepted the fan switch for return, she inexplicably refused to honor the warranty on the thermostat—even though both items were purchased together and fell under the same warranty terms. She claimed that the thermostat I brought in was not the correct part and accused me of trying to return a different item. I explained that this was the exact part recently removed from my vehicle and noted that manufacturers often change part designs over time.

Rather than listen, Ms. Olson told me I was “undermining her authority,” even though I remained respectful and simply tried to help her understand my situation. When I requested to speak with her manager, Eduardo Garcia, he refused to come out and speak to me directly. Instead, he told Ms. Olson not to process the warranty return and dismissed the issue entirely without hearing me out. This level of disregard from management is unprofessional and completely unacceptable.

Feeling frustrated and disrespected, I drove to another AutoZone location 10 minutes away on Mission Trail. There, the representative processed the thermostat return with no issue and even confirmed—ironically—that “manufacturers do sometimes change how parts are made,” exactly the point I had tried to explain earlier.

This experience has made it clear that I am not welcome or valued at Autozone #5413. I now feel uncomfortable returning there, as I believe I will continue to be treated with the same hostility and dismissiveness. That an assistant manager would belittle a customer, and that her superior would actively avoid resolving the situation, is disappointing beyond words.

I respectfully ask that this matter be reviewed, and I would appreciate a response outlining the steps AutoZone will take to address this situation and ensure no other customer is treated in this...

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