Starbucks — Restaurant in Lake Elsinore

Coming from a gold card member since 2013.

I ordered an 8 dollar drink - Vanilla bean frap with java chips and 2 add shots. She forgot the java chips so she blended it twice, literally making it the consistency of regular milk, and never added the double shot, yet assured me she did.

Starbucks has gotten so large they don't train or discipline their employees anymore. You buy an 8 dollar drink and you don't get the add-ins you pay for, nor a barista that has his/her brain involved in what they're doing. I am never going to drink another Starbucks coffee again. The quality has been in precipitous decline since 2020, and the people that work there genuinely do not care about you or making your drink properly, in fact they care more so about making obnoxious tick-tocks complaining about people with custom orders than their actual jobs.

Its sad to know that this review will never get looked at by a Starbucks associate, and no corrective action will ever take place. This brand is truly just dead as far as a quality product is concerned. Well over 10 years of patronage is repaid with a brand that could care less what you...

This is the worst Starbucks ever. I went in the drive-thru today, placed .my order and literally sat for 15 minutes without moving. I called inside the store to see what was taking so long as the 4 cars in front of me never moved. The guy who answered tried to tell me that they are balancing orders inside and out. I told him I could see a whole 3 people inside, and two had been sitting with their drinks the entire time I was waiting. Finally cars starting moving out. One car in front of me, she gets her drinks and something is wrong. As she discuss and points to the cup, the girl at the window disappears for a few minutes and then returns to scan the customers phone, then disappears again. Finally she comes back and at this time I'm livid! I yelled, why are we holding up the entire drive thru for 1 customer. As I get to the window, she says it wasn't the customers fault. I told her, she's right, it was her fault and she could have asked that customer to go inside if the issue couldn't be fixed right away. I waited for 32 minutes to get my drinks. She gave me drinks for free and...

Morning crew is great! But definitely order ahead of time or drive through. DO NOT order inside or you’ll wait over 20 mins. Evening crew needs a lot of work. I agree with other reviewers hours are inconsistent, baristas don’t care, music is WAY TOO loud. Baristas don’t want to make anymore drinks after a certain time. It’s like it too much trouble to do their job. Drinks do not taste the same, they’re watered down. I’m sure there are good employees there and I’m sorry to the good ones. But when the store as a whole is doing this bad in customer service and productivity , unfortunately they’re affected as well. I went in on 01/05 at 9 pm the girl behind the register just looks at me and looks over to another girl who tells me they’re closed. I thought they closed at 10, that’s what their sign and Google says. That’s fine no biggie. I go through the driver and get handed three drinks with no drink carrier, one tips over and cashier looks at me like I’m stupid. No sir. I ask for napkins and it’s never given to me. I LOVED this location when they first opened, not so...