How hard is it to put everything that the cook makes in the bag and make sure to look at the receipt, it shouldn't be a hard task to accomplish really 🤔 coming from a long day with pregnant wife wanting a carne asada bowl....well I ordered and stood by the glass to watch the cook make both plates perfectly and hand it over to the girls at cash register, girls job is to just bag the items on the receipt, shouldn't really be that hard, I guess in my situation it was way too hard because when I get home, I only see one plate in the bag after literally not watching for a mili-second because it's almost impossible to see that part so I assumed it was all in the bag as again, place wasn't busy and the cook just made the food in front of me. Just had to look at the receipt and put the items in the bag.
The food is great but I can never understand how they can make these simple mistakes over and over that are tremendously inconvenient for the customers. Like I'm already paying around $30 for just two items and gas to get there and back, what makes you think I want to come back again for no reason other than YOU didn't want to do your job?!?! I can also understand mistakes happening but when it's over and over, that's a pattern of carelessness that management needs to recognize...
Read moreFix your phone , been coming here since opening, because you are down the street from me. However, more often than not, you don’t answer your phone. Okay you’re busy, I’ll try again late since I have a long drive home from working all day. Try again, nope. No answer. But I expected that since it happens all the time. Drive on by, and there it is , “OPEN” blinking like always. But am I going to waste my time and my money ? No! I will support another business that will actually set up their voicemail, or better yet , ANSWER the phone. This IS not a restaurant, hence the small amount of seating and trash music, this is a Fast Food , a glorified Albertos , but yet Albertos will answer for pick up orders. Your food isn’t actually even that good, my wife likes bean and cheese burritos and you’re close by to home, that’s literally the only reason I would even come to your place of business. You’ll never see us again, and I will not recommend a single friend , family member, or any of my clients to your business. Used to love it, now I love to hate it. Good luck. Hopefully a manager will reach out, as I know how important...
Read moreI just finished eating my first Surf & Turf burrito. WOW! It was beyond incredible! I would have tried this place sooner but was swayed by the negative comment "Overpriced Alberto's food in a trendy upscale setting". Proof positive that a nasty comment has an effect on a growing business. I feel really sorry for you, Xuxin G, for not having good perception or taste buds. Or manners for that matter... Personally, I believe in "credit where credit is due" and with that being said... this burrito was incredible. The contrast of the carne asada mixed with shrimp made it one of the best tasting burritos I've ever eaten. I turned 68 today and decided to try something new. I'm thankful I did. It was such a treat. I plan on trying everything on the menu! Flavors like this don't come along by accident. Everything in there was prepared with great care, using only the best of ingredients. The tortillas were top shelf quality. So was the shrimp and the asada. The rice was cooked to perfection. A meal I'll be recommending to my family & friends from now on. Thanks for bringing such extraordinary food to the Lake...
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