Petco — Local services in Lake Elsinore

On 12/2 I went to the Animal Valley in Wildomar to look at adopting a cat. I found information on a cat that was at Petco and decided to go to Petco and see the cat. The staff was no where to be found. We, went back on Monday and decided to adopt the cat that we had seen. This was an Animal Valley adoption through petco. I filled out the paperwork in front of "Debbie" Deborah ( the heavy set, dark hair, manger) and X the area of declawing. I was thinking it meant to trim it's nails... and she turned on me and said NO! I filed out the area in front of her and even asked if they did it there. Granted I meant trim the cats nails. I am not a vet nor do I know the proper terminology. She said she had to send the app to the animal center and they would call me with an approval. She was rude about it. So I waited and no call for 2 days. We decided to go back 12/5 to Petco and this Debbie? manager was the most rude person and laughed the entire time. She said it was my job to call... and would not be clear about ANYthing. We were not pleased with her shortness to us. We decided to call customer service and file a complaint about her. Her own co worker that was there pulled us to the side and agreed she was rude to us. I went to the Animal shelter and find out about the application and first they couldn't even find it. Finally they found it and they said I could not adopt anything from them. They said "Debbie has called and said we put a complaint about her and treated me as if I had horrible intentions. One lady even looked at me as if she was there and saw everything. Debbie literally called and put in a bad word on us. This is not right! Unless you have proof that I'm unfit or history of this I shouldn't have been treated that way. It was a miscommunication of the proper terminology. I read some reviews here and see that I am not the only one complaining about this manager. Let's hope the company reads these reviews and actually bring her behavior to question. Customer service is NOT what...

I enjoy going here even if I don't buy a fish. I am new to the hobby and after trial and error, after several fish dying on me. I can proudly say that I own 3 aquariums, and it hasn't stopped yet. I still want more.

Here is an advice the bigger you go, the better you will be. I started with a 1 gallon tank and all of my fish started to die. I didn't know why until the sales representative told me several times to upgrade my tank. It was obvious I had to go bigger or go home. Is not just buying an aquarium you also need to invest in the right size heater, a filter, and of course dechlorinator.

The staff is knowledgeable and are there to help you they are not the enemy. You are the enemy if you do not listen to them than it's your fault not Petco's. Also do not buy a common pleco they sell them babies, but they do not stay babies forever. My pleco is already 2 inches long and still growing.

Me encanta ir aquí aunque no compre nada, no más me encanta mirar a los pescados.

Cuando comencé sufrí y batalle mucho con mis peces y eso porque no escuché. Tienes que escuchar los consejos de los empleados ellos saben un poquito más que tú/usted.

Necesitas comprar un tanque grande si quieres tener muchos peces no hay escusas.

Necesitas un heater/calentón para los peces, un filtro para que limpie tu pecera, líquido para limpiar tu agua. Se responsable con tus peces.

Última cosa no compres un common pleco son una miniatura, pero crecerán mucho más grande. Elio ya tiene 2 inches/pulgadas y sigue creciendo hasta que alcance a...

I Have been there several times over the years with a fairly decent experiences but sense the pandemic began ive had to go there more often than before. Now when I go there every time time I go to the fish department i have to deal with the heavy set girl with short black hair to help customers in the fish department she is never around there so she always has to be paged to help you and you wait forever for her to show up every time when she does get there to finally help you she is extremely rude to you the whole time she is helping you.. the first few times this happened I figured i caught her on a bad day or she is going through difficulties (unknown to a customer that stops into get what they need on average once a week) that put her in a bad mood. But after many experience of the same thing and my wife experience the same problem when she was there by herself its clear she is just a very rude individual and she should not being working a position where she has to deal with customers because it an excruciating experience every time you have to deal with. All that being said you've lost a customer that would stop there at least once a week who now won't go there anymore because of this employees rudeness and attitude and will gladly drive out of the way to go to a your competitors store were the employees are nicer and easier to work with when your there shopping & spending money!

I Highly advise all customers to not shop here and to shop at their competitors store instead!!! You will be...