Spice Thai Cuisine — Restaurant in Lake Forest

Came here to treat visiting Friends from another country who wanted Thai close to their hotel. We were a Party of 7. We were seated at the big table In the Middle of the room by our server Annie. She asked for our order but we asked for more time since we were waiting for the rest of our party. She got pissed & we sont know why. It went downhill from there. She made us wait so long, even if the Restaurant only had 4 other tables being served. She seemed exasperated when we called on her to peace our order. With A scowl on her face, she took our order. We asked if one of the dishes we ordered comes with Rice. She said no. So we ordered an extra Scorpio of Rice. When our food came out, she gave us one Scoop too many. We asked her again if our order came with Rice. She said one order did. We sent the extra scoop back. We finished eating, asked for our bill. She was nice at this point. We checked our bill and saw an automatically 20%. We questioned it and she said USUALLY for parties of 7, they automatically add. Nowhere in the Store did they say this, Not on Menu, on receipts, a physically sign, Not even on Google! We said we Do Not agree to that. She processed a walk in order while we waited for another 15 minutes just for the corrected receipt. We left with happy tumiea but a “sour taste in our months” (if you will), for such an aweful customer Service. It’s sad to write this review about her AWEFUL ATTITUDE when THE FOOD WAS SO ABSOLUTELY FANTASTIC. They need to hire better people at the front to give justice to the awesome...

I don't like leaving bad reviews but this second time coming here and was hoping it would've been a better experience than before. But no sadly. Took about 10mins for them to finally pay any attention to me even after calling out to them. Then another 10mins watching them walk past me/standing by the register and having to raise my voice to finally place my order even having to ask for my drink again after waiting about 5mins.(There were only about 3 other tables at the time) Timing my lunch since I only have an hour. 15 or do mins to finally get what to me is not worth $19 for "lunch special" with some very tasteless food with MSG being the most prominent flavor and beef that was basically burnt where all you can taste is that char. Not once asked for a refill of drink either. They seem like nice ladies but, for both experiences:

Service - Terrible Food - Edible Spice Level 1-5 - Non existent no matter the level Would not recommend - I feel this is a very Americanized establishment and this is more for those who don't know the real thing.

Was thinking since they were only a 4 min drive I'd have plenty of time to eat and make it back to work with in an hour like other restaurants. I love Thai food, I grew up eating Thai food always trying find any new places that have that authentic feel and taste but this wasn't it. Long tangent. But to...

I have been there a couple of times before. This is one of few Thai places in Lake Forest area. Recently I went there today (9/29/2015) around lunch time and was trying to give 2 orders for the same dish (with different spicy levels) for 2 people. When I politely asked her to confirm the order that she has taken, the server snapped at me saying that i don't know the lingo of ordering and that I have confused her so much! She was rude and her tone was just a little short of shouting. I have never worked in a restaurant and neither i own so yes I don't know the lingo (if there is a lingo of restaurant). I have never had this type of experience in any Thai restaurant in my life. I could have Thai food at many other places but I guess this type of interaction can only be possible here. She was not fluent in English however that is certainly not my fault. Some people just want to adapt the lifestyle of America without adapting the etiquette or following the basic principles of customer service which you will find almost anywhere in America.

In my prior visits I had a different server and she was very polite and we never had any confusion. However this interaction has left me with no choice but to refrain from visiting them again. I will share this experience with friends and family to watch out so they don't have to go...