McDonald's — Restaurant in Lake Hallie

We had an unfortunate experience with the McDonald’s in Chippewa Falls that we feel needs to be shared. While traveling with our small children, we accidentally placed a mobile order through the app for this location, even though we were nowhere near it. Realizing the mistake almost immediately, we called the store on Sunday afternoon to ask for help canceling the order.

The woman who answered identified herself as the manager. Rather than offering assistance or even basic courtesy, she abruptly told us to “Google it” and stated she was unwilling to help. We politely repeated our request, hoping for a bit of understanding—especially given that we were on the road with young kids and trying to resolve the issue quickly. Unfortunately, her tone grew more dismissive and condescending. She told us that if we didn’t like her response, we could call the manager and complain the next day—implying she wasn’t actually the manager after all.

To top it off, she set the phone down without properly ending the call, which felt like an intentional brush-off.

We understand that mistakes happen, and we weren’t demanding anything unreasonable—just a bit of help in correcting a simple, honest error. The lack of professionalism and empathy, especially toward a family traveling with children, was deeply disappointing. This experience reflects poorly not only on the customer service of this specific location but also on the McDonald’s brand as a whole.

We hope this feedback leads to a more compassionate and helpful approach in the future, particularly toward families and travelers who may be relying on quick,...

Well where do I even begin? First the 1/2 hour wait for my food. Second 1/2 my food was missing. Third finally got my food, realized that bites were taken out of my chicken nuggets. Then manager tried fighting me about it, saying it wasn’t them. Then I asked her if it looked like bite marks, she said yes. And still denied it was them. Finally, got back to the table, realized fries were ice cold. Let that one slide didn’t wanna wait another 30 mins for fries. Lastly the place was nasty. Food over floor, no napkins, no lids for medium or large cups. And to top it off, it wasn’t even busy. Maybe two cars the whole time in the drive thru. And along with that employees standing around with hands in their pockets. This is ridiculous, no place should ever be like this! I don’t not recommend anyone coming here to eat. Rather just spend the extra 5 mins for Chippewa or 10 for Eau Claire....

This was the 1st time I had been to that Mc Donald's. I used the drive-thru as i was in a hurry. Haven't yet been inside at that location. But I was very impressed with some of the food I got that day. The French fries were made perfect and I had to eat them right away. There is nothing as good as fresh hot fries from Mc Donald's!! I also ordered the Quarter pound cheese burger. But I wasn't as impressed with that. The burger was grilled right but it had way too much mustard on it. It was almost 3x as much as I normally see on this sandwich. So Mustard was all I could taste.. And that isn't a very good taste to have left over in a persons mouth. So I ordered a caramel frappe for my drink. And they did a good job making that. So overall the meal was good just Way too...