Big Bowl Chinese & Sushi — Restaurant in Lake Township

1/27/2025 Absolute garbage🤬 I understand that eating at any airport is going to be overpriced. But the Big Bowl owned by the “ Lettuce US Entertain You”, located at Midway Airport is at the top of the worse food and service I have ever had at an Airport. I ordered the combination bowl (not a bowl, square plastic catering box) with Orange Chicken and Mongolian Beef $17.99. In addition, I ordered the noodles in place of rice. Pay $1.50 extra. The food was barely edible. First it was very oily and super salty. The Orange Chicken was mushy, mostly breading with tiny pieces of chicken (not exaggerating). Then there is the Mongolian beef, again small pieces of beef you could barely find within the slop of over cooked frozen vegetables. Clearly flavor is of no importance to this business. Another insult was the noodles. After paying extra, I received maybe about 4oz of noodles and so greasy. Finally, there is the customer service.I tried to get the of the attention of the service staff behind the Counter when I was having trouble with the food ordering kiosk, but were unresponsive. They kept their backs to me and folks, I was the only person standing in line at the time! In the end I tried for refund for my barely touched food, but again I was ignored. After paying close to $22 dollars, I threw it away. It was that bad and did not want to get sick. Very upsetting to do so. I hate waste. So don’t, don’t eat at this place. What I don’t understand is why the Midway Management did not give a true Chinese restaurant an opportunity at the AirPort. What the heck! Chicago has...

I agree with other reviews on the price and portions. For the food rating I didn’t wanna give it to three because I wanted to be sure that folks didn’t think the food tasted bad unfortunately it’s the prices. That’s the reason for the four is that I know my son enjoys the taste of the food and I’ve also tasted it for him and it is very good. However I order from the hot dog place and $16 for Fries and a hotdogs is also high price for what you get. My ratings are high because I have an adult son with autism and the staff is phenomenal and it’s very convenient for my son who has autism to use the kiosk and have him learn how to order from the kiosk. We’ve had no problem with the kiosk, and at times we did order from the counter, which is an option that you can do. It’s not completely an option that they don’t provide. the staff I wish there was an option for me to give 20 stars too. My son has friended one of the gentleman that works there and all of the staff knows my son. Today when we came, his buddy wasn’t working but because the staff knows him (my son ) one of them, FaceTimed the gentleman that works there and my son was just over the moon. it brightened up his day and it always makes our time returning home....

Update September 29, 2024 They have replaced human interaction ordering food with kiosks that are quick and easy to order the food from. Hate to say it, but this is an improvement since as you can see in my review from a year ago, the human based service here was not good at all.

Now all it has become is just a semi decent, unhealthy yet convenient food option at the Midway airport.

Having said that, check out the picture I have attached of king pao chicken dish I got. It’s mostly rice and a few pieces of chicken. Price: $17.99 plus tax. I think it’s a bit ridiculous but you can make your own judgment.

— Big bowl people, please don't ruin your good name and do something about this location.

As the other reviewers have said, service at this airport location is truly awful. Replace these people who are not serving your customers and...