Dunkin' — Restaurant in Lake Township

I just received some very rude service for a mistake the staff made by not reading my online order correctly. The same online order I use EVERYTIME when ordering at this location with NO ISSUES. Instead of taking accountability and fixing my order the guy at the window attempted to blamed me until I showed him my order on the phone🙂. And I pointed out the drink was missing cold foam that was clearly stated on the paper attached😉. This sucks because this location did have good service until I came across this rude, and confrontational man. He fixed my order with a lot of attitude and then sent an another man to hand me my order back. I thanked the gentleman and left. I’m not sure if I will be returning and there are too many surrounding Dunkin’s to entertain...

I’ve been a loyal Dunkin’ customer for years, but this location left me extremely disappointed. After a long overnight flight, I stopped in for a simple order—only to get home and realize my sandwich was missing. I drove 10 minutes back, and when I explained what happened, the staff responded with, “Yeah, we know,” handed me the food with a smirk, and didn’t say a single word—no apology, no acknowledgment. To top it off, the coffee I ordered wasn’t even right. Mistakes happen, but the lack of basic courtesy and accountability was shocking. This location seriously needs customer service...

First: No Indoor Service!!!! Two Options: Drive Thru or Walk-Up Window. CUSTOMERS CANNOT ENTER THE BUILDING. Secondly, STALE, STALE, STALE Pastries. The Breakfast Sandwich was fine b/c it’s prepared after ordering. But, the Pastries were hard and Dry. Even after heating for a few seconds in my microwave, nothing could resurrect those Pastries!!! I’m usually fine speaking with Ppl who have heavy accents. Unfortunately, I had to ask her to repeat herself a few times - not only to understand what she was saying, but to hear her over the traffic at the...