Einstein Bros. Bagels — Restaurant in Lake Township

I was stuck in the airport overnight due to tornado warnings and had to catch a red eye first thing today. I not only set an alarm to get food at this location, which online and at the front of the store says it’s open at 5am, but came to the store only to find that the store clerks said they weren’t opening until 6am.

They gave the excuse that they had a meeting late the day prior but that has nothing to do with the guaranteed hours in the airport. This is not like other airports where you can find multiple restaurants or coffee shops open for a quick bite. Einstein is the ONLY early food option open. And those are not your hours, you should NOT be advertising as such.

And it doesn’t end there. You need to change your menu so it authentically portrays what is actually at the location. This location had NOTHING on the menu except it’s bagels. While the menu says bagel thins, they told me that they literally DIG OUT by hand the bagel to make it a thin. That’s not a bagel thin, that’s called crust with old avocado in it.

The customer service was horrible, no one knew what they were doing. And hungry customers waited in line for subpar service with a subpar menu for an hour for nothing. The only reliable thing I was given was tea. If I had time and there wasn’t a long line I would have demanded a refund.

Don’t be in the airport if you’re not adequately staffed or...

🌟 My Experience While passing through Chicago Midway Airport, we stopped at Einstein Bros. Bagels — and it was exactly what we needed to start our day right! ✈️😋 Quick, convenient, and satisfying — the perfect airport breakfast win.

🍽️ Delicious Food We each had a breakfast bagel sandwich, and both were fresh, warm, and full of flavor. 🥯🍳🧀 The bagels were soft on the inside, slightly crisp on the outside — just how a proper bagel should be! Freshness you can taste, even on the go.

🙌 Outstanding Service The staff were friendly and upbeat, even with the hustle of a busy morning airport crowd. 😊👏 They kept things moving smoothly while still being warm and welcoming — a much-appreciated combo when you're catching a flight!

💬 Final Thoughts & Recommendation If you're flying through Midway and need a solid bite before boarding, Einstein Bros. Bagels is a fantastic choice. ✅ Tasty food, fresh ingredients, and friendly faces — what more could you ask for in an airport stop? Highly...

Their customer service is TERRIBLE! I ordered my food and the amount sounded a little high so I look at my receipt and the amount on the receipt is 1.60 more than it is on the menu. I asked the cashier about the extra amount and she tries to tell me that it's the taxes....but taxes are added at the bottom of the receipt. I point that out and she gets some rude manager and tells her that "I'm coming at her like she made the prices (which I was never rude nor raised my voice (until she said this))....the rude manager tries to make me feel some kind of way about wanting my 1.60 back. I guess the only way they're surviving is the convenience because the food isn't great and if I had to deal with these people again I'd just starve. Wish there was a 0...