New Grand Chinese Kitchen — Restaurant in Lake Township

My staff member wanted to treat us for lunch and she picked this establishment 4/25/25. She lives in the neighborhood has come to this place often, and loves the fried chicken. She ordered 2 small combination rice ( one spicy) and 2 eight piece wings. When we got the food, some staff members had begun eating. When I started eating it, the rice didn't taste right and the chicken was very hard ( so hard that if you continue bite into it, you may lose a tooth. This was very disappointing for me and the co-workers i was trying to treat for lunch. I couldn't take it back right away because I was at work. I called three times, got hung up on, and told the manager is not in, and we are super busy. After work i went up there. I was not expecting a full refund because we had eaten some. While giving me a partial refund, the lady began to say, I am taking money from her and I couldn't return to the restaurant that she would put my name down to make sure of that. I continue to explain to her that the food didn't taste right and the chicken was hard. When we patronize these places , given them are hard earned money, it should never be an issue where the manager doesn't want to make it right for the customer. I didn't come in with an attitude or disrespectful. I just expect good quality food for my hard earned money. I just hope more people speak up if there food is not cooked properly or is distasteful, therefore they can fix it or...

I remember when I first started visiting this restaurant back in the 80, the food was excellent, plentiful and reasonable, I don't know if the owner Retired, or got I'll, but that's when the restaurant did a whole 360. The food is still edible, but not the same quality. Now it seems like what they throw together is what u get. I always order pepper steak and chicken fried rice. For starts the amount of chicken in the fried rice is invisible, might as well order plain fried rice it's cheaper and the steak if I may call it that is very tough, but you do get a lot of peppers and onions, how big of a difference time makes, and the one on 87th and Dan Ryan is a big joke, bad customer service, non speaking English only when they want too, and not to mention how they add up your bill with the calculator, no price for each of the items on the bill, just the total, and they give no receipt. "I'm just saying" I visited there yesterday and it is no longer worth my 48...

Yes, every single review about this restaurant is true dealing with the hard dry orange chicken and the dirty restaurant. First time, having lunch at this spot. I wanted some Wayan's bourbon chicken next door. But I decided to go to this restaurant because they sell smoothies. Well I made a mistake guys!! The food was horrible, the restaurant is nasty as hell. In the lobby they have this dirty fan. Stuff all behind the counters, not organized and look likes garbage. They are storing food under the counter. No lids on the food just opened!! I was sick not in my right mind when I decided to spend my money at this spot. I got some chicken noodle soup and it had lettuce in it omg. Black beautiful people it's time for this restaurant to close their doors for good. So I will be reaching out to Department of Public Health. Samantha Chapman needs to do a report about this restaurant on ABC...