Wendy's — Restaurant in Lake Township

I never leave bad reviews. Until today lol. I ordered a chicken sandwich and used a coupon (buy one get one free). Cashier rang it up and scanned the coupon but it didnt work so he canceled the transaction and tried again - but since he already scanned the coupon, he couldn't scan it again. Hence: i lost my coupon and had to pay full price. This made no sense to me because he obviously saw that i never used the coupon. But he told me i "cant use a used coupon".....?! I was very polite this whole time and understood it probably wasnt his fault. I finally ask if his manager can just override and give me my coupon, or the free sandwich. He says no.... I ask again to please ask his manager. She finally comes over and says it cant be done. I explain the situation, she presses some buttons and I get my free sandwich (she whispers something in the cashiers ear). I get my 2 sandwiches within seconds (which was a little odd), and I'm super thankful to them - they litteraly went out of their way to ignore me (i was the only customer in the building). I go home - and they gave me 2 of the WRONG sandwiches (they werent even chicken), wrapped in the correct wrappers (the wrappers are labeled for chicken). Like, on purpose? So when i looked in the bag it looked correct and didnt complain? I wasnt even being mean im just on a tight budget and had...

Nothing to complain about. I have been here during regular hours and very late. My order has always been correct and everything was fine. My hours are always changing and when I go I usually get the spicy chicken sandwich. To stop at 1 am and order the spicy chicken sandwich you do get locations that will serve old, dried out sandwiches that probably sat for days. This location was not one of those places. I was asked to pull up and it would be about 5 minutes wait as the sandwich was being made to order. That is a great sign of what kind of place you are dealing with and what you can expect. I have never had any issues at this location. I have only been to this location about 4 or 5 times but so far so good for me. I have never been here during rush hours (say 5pm - 7pm) so I can't say what service is like around those times. I do need to add that I have only gone through the drive thru. If I did have a complaint, it would be that once or twice the person who took the order seemed to be in a rush. The order was correct though. That mattered more to me and it wasn't like the employee was disrespectful so the rushing to take the order wasn't that...

The inside is nice really relax feeling and service is super fast. The newer staff are much better then the gossiping and sex talking young ladies. They use to talk about having sex while I waited on my order to be taken. I don't think they ever clean their soda machine like ever. Been going there off and on for about a year it has never once been clean makes me skip on drinking anything. The French fries are salted so badly it looks sugar coated and 50/50 on them being hard as a rock or stale but never fresh and hot. The burgers patteys are good most of the time fresh and hot. But if your getting bacon on it it'll be old and dark clearly not fresh and not worth the time to eat. In over a year of going there the only thing I can say are good are the burgers patties and the icecream that's it. And if you like ketchup be ready for an empty and/or dirt area to get it and your cup lids and straws. If it was so close to where I moved I wouldn't even go. The burgers and icecream and relaxing atmosphere make me not give...