Dairy Queen (Treat) — Restaurant in Lake View Township

I went to this location for frozen bliss on free cone day and was rudely waved off. As anticipated, there was a long line outside, but I was determined to get my free cone. After the long wait, I had finally made it to the cash register just to find a hand written piece of paper saying "no more free cones." I was instantly bummed and asked if they had sold out of cones (seeing that they still were fully stocked) and the cashier asked who I presume to be the manager who gruffly said "no more free cones" and walked away. No reason, he didn't even tell his employee why, just refused to give free cones out on free cone day. Had they sold out or put some sort of notice outside, I would have been less upset, but c'mon, it's free cone day and all these people came here for a cone and now are paying for icecream because they came all this way. It felt like a bait and switch and false advertising. Had I been given an actual reason, I probably wouldn't be posting this, but out of principal, I am frustrated and feel the need to speak out. Definitely won't be going to this...

I will start by saying that my experience at DQ took place 10 minutes before closing time, so I understand some people are itching to go home on a Thursday night, but I will share my story nonetheless. I went to the DQ on Southport with my Saint-like mother. Had a good interaction with the young gentleman who was taking our order. My mother ordered a hot fudge sundae with extra hot fudge on the side. The gentleman filled our order, and my mother asked for the side cup of hot fudge. The young man obliged before his co-worker exclaimed that he wouldn't be providing any more hot fudge "free of charge" despite having ordered and paid for the hot fudge! I couldn't believe how adamant he was about being rude to my mother, the aforementioned Saint. The gentleman who took our order insisted to his co-worker that it wasn't an issue and that if there was any mistake, it was on him, but the ever relentless co-worker continued to tell my mother off until we left the store. Needless to say, I hope none of you...

Don't go if you expect any kind of politeness or customer service. Also don't go if you want food. 🤣🤣🤣 They don't really offer anything DQ has at other locations in regards to food, so I'm not sure why they have a huge "Lunch" neon sign in the window. They have hot dogs & potato chips. No chicken, no fries, no sandwiches. So I got these pretzel bite stick things (at least something that's not a hot dog) with the weirdest, most disgusting cold gelatinous white queso... I don't think it was even from this planet. I get it, DQ isn't highbrow cuisine, but it should be edible. This sad location is so shameful compared to how it used to be. I guess now I know, unless you want a blizzard,...