Dunkin' — Restaurant in Lake Wales

Worse experience ever. We get done shopping and decide to stop in for 2 donuts, chocolate frozen drink,decaf coffee. Well the evening crew were rude,poor manners, said they don't ware name badges,and wouldn't give out their names or the bosses names. I have worked for this Lake Wales store and we had name badges and uniforms we had to ware. We got all of our products accept the coffee. The clerk said she didn't hear us and we told her more than twice. Took the receipt back up to try to get her to admit her wrongful mishaps and to get my husband's coffee and both clerks want to get rude. Well not only have we did the survey but we are posting on here and waiting on a phone number to upper management. Also a phone call from the business too. The laughing and the giggles from the two employees were very disrespectful too. Our point is treat others like you like to be treated. Golden...

The brunette at the counter tonight didn't want to frost and sprinkle more donuts for my kids. There were only 3 chocolate frosted sprinkle donuts and I wanted 9. As well as 3 strawberry frosted sprinkles donuts which they had none. I went with 6 donuts instead of 12 since she don't want to help me out for my kids. I've worked at a different Dunkin and I frosted donuts for a guest before because we ran out. Smh! It's late and she may be tired and/or lazy but nevertheless that's bad customer service. I'll get my donuts elsewhere next time. Not worth the hassle when it ain't hard to frost a donut. Thanks...

This place is my favorite Dunkin donuts... Ever.

I have cut back on my coffee recently, so I'm not as active there as I have been in the past past, however these people know their regulars, and they will have your stuff ready before you even get to the counter most of the time, even when they're busy.... Without taking away from other waiting customers - perfect.

I am very bad with names... but every single person there is pleasant and they work very hard... Steve should give these people raises lol

Take care...