Firehouse Subs Lake Worth — Restaurant in Lake Worth

They ordered that I had for a Bogo , Which is not my first time ordering from this particular location it’s actually the only location I’ve ever ordered from. I’d say the past five or six times that I’ve eaten Firehouse Subs but this time when I went to pick up my order, there were three nets on my bag, which was not sealed up and when I asked, I guess the manager was currently on her way out the door for refund she told me that I can contact corporate and leave a review. So I am not contacting corporate, but I want more people than just corporate to know about the unsanitary of this store this particular time anyway. I thought Customer was always right, especially when there’s bugs involved and she tried to act like they were on the outside of my bag , which is true but again my bag was not sealed up and if there was Nats flying around my back, I’m pretty sure there’s nets over the food that they were preparing. Obviously we did not eat the sandwiches and so now I’m out of 10 bucks because she act like she couldn’t give me a refund or even make new sandwiches which is something I asked as well , please pay attention when you’re ordering food from here and ensure that there’s nothing else that you’ll be taking home or eating on with your sandwich disappointing experience but more so disappointed in the lack of customer service or empathy that I got when I asked if or could be remade. Unfortunately, I did not get this young ladies name, but I can tell you that she was one of the white women That was working and I can only assume she was a...

I placed a web order for pickup on Tuesday. I get there no greeting but the lady who walked in before me gets greeted and next guy after me walks in gets greeted. The lady at the counter walks to lady who walked in before me to find out her order, which is a pickup order. This lady ignores me. I have to walk up the counter ask for my order. I find out it's still being worked on. They are busy and dining area is full. The wait is no issue but being ignored is. The other lady waiting for her order gets walked to by the counter lady and asked about her order, then handed to her in a bag with a handle. I get my named yelked out 20 minutes later to fetch my food laying on the counter. The difference between me and the other lady is I'm darker. I did not want to think that is the issue but why else was I ignored. I lived in Lake Worth my whole life in fact my family started a restaurant there. I know customer service, and food service, and I know when I am getting treated less than others. I don't appreciate that experience. I will not be back. Then I get back to work the sandwiches have no labels to see what kind of sandwiches. I and my coworkers have to figure it out. Usually labels are placed on the package to indicate...

Haven’t been here in years an today I remember why . Seemed friendly enough, I didn’t realize/remember that all subs are hot - when I saw the steam I asked if my sub was hot an that I wanted it cold , upon her eye rolling followed by a condescending lecture about how every sub is hot an toasted bread and “if I come back” remember to tell them I want it cold I received a messy not correct sandwich. I guess it irritated her that I asked for it cold or maybe she had to remake it , I don’t know because the counters are high enough I can’t see over them but she was clearly irritated by it . I did ask right after she served up two other sandwiches to others once I saw they were hot , honestly I shouldn’t even feel this awkward about it considering I didn’t see it listed anywhere like that an no one asked me and I assume people come here as first timers an may not know - but her behavior and the terrible food prep I received was enough to get it , I got it - I will stick to shops who...