Tea Largo Beverage & Bowls — Restaurant in Lakeland

Never going to Tea Largo Beverage Co. again!! I have been here countless times over the years and I have NEVER had an experience like this one. I ordered two drinks, both large with light ice. When they come out, they are obviously missing a third of the drink! I asked the barista why the drinks weren’t full, and she rudely responded “that’s the measurements for a large, that’s how we make it now” and had no further explanation. When a “large size” cup is advertised by the register, I expect the cup to actually be FULL. I have always ordered light ice and have never had this happen before. Tea Largo has lost sight of their customer service and has become cheap and greedy! If I’m paying over $18 for TWO DRINKS, they should be full no matter how little ice there is! When I asked for a refund, the baristas at the register told me that it was a new policy enforced by the owner. Well, now you have lost a faithful customer forever due to your obnoxious greed and lack of integrity. Shame on you Tea Largo Owner! You need to seriously rethink these poor, self-centered decisions or you will lose all of your customers.

After getting my refund, I went and got two Trenta Starbucks drinks instead. Both with light ice, a full cup, and a cheaper price. Anyone headed to Tea Largo, don’t waste your time or money on this scam and just go get a Pink Drink instead.

Update - in response to your reply: I didn’t order “no ice,” I ordered light ice as I have done every time I have come to your establishment for years. The cup has ALWAYS been full in the past WITH light ice, so I suggest going back to what you used to do before you got greedy. It is apparent you are just trying to cheat your customers by filling your cups full of mainly ice with little product. If you’re going to be THAT cheap, at least downsize your version of a “large” cup since you don’t even fill up the ones you are...

Today was the first and last time I will go to this place. Employees were extremely rude/disrespectful. I called to place an order and was told it has to be placed online or through DoorDash and now I see why. The employees need to have minimum contact with customers. I went through the pink door that had the sign for online order pick up. There was one guy in front of me waiting on an order. We both stood there for a minute before one of the rude girls behind the counter said to him with her stank attitude "are you here for door dash?" And he said yes, then she walks over and grabs a bag that was nearby on the counter and sets it in front of him and walks away without saying anything else. So, I step forward and am waiting to be greeted or helped in any way. No other orders were on the counter. Eventually she looks at me and says "yeah? Can I help you?" I told her I was there to pick up a to go order. She then points at a refrigerated glass case against the wall and says "well did you look in there" turns around and walks away. As if I am supposed to just know that's where they put to go orders. Out on the floor for anyone to grab. There were no signs or anything indicating that's where the orders are. I then made a comment about her having a damn attitude and left with the food. As I was backing out of my parking space, my phone fell between the seat and my center console so I stopped to reach down and grab it. At this point the other girl came outside of the building through the pink door just to stare at me and give me a stank look. Not sure if this place treats their employees so poorly that they take it out on customers or if these two girls are just miserable people. Regardless, it ruined any chance of me ever doing business...

I hate to even have to write this review…I go to this place because their drinks are great, but if you don’t have great service to go with it it’s not worth it. I placed a pick up order and had my dog in the car because they have a fridge they put the online orders in. Thought it would be quick. Well I saw two other orders in the fridge. After 20 minutes I still didn’t see mine. I was told it would be 15 minutes. I went to both counters and the workers just walked past me multiple times and just stared but didn’t say a word…okay. I finally had to yell excuse me to get any acknowledgment. Their was at least 6-8 girls behind that counter, looking at me like I had the problem when I’m just waiting for my drink. When I first came in I saw multiple people come in and get their drinks. I guess mine was forgotten about. You would think put two and two together and see me waiting maybe they should check their online orders again, ask me if I needed anything….something and instead did nothing. 5 girls came in to talk to one of their friends behind the counter…she was not working. I don’t care if you socialize but you could have at least asked me if I needed any help or why I was sitting there. I’m not gonna sit there for no reason. I only wanted one drink and it should not have taken 20 minutes, and on top of that they got my drink order wrong. My poor pup was in the car waiting for me in the car for 20 minutes. Why is it so hard to have good customer service rather than ignore me even when I’m standing at the counter! All the girls that work there are young, so it explains why they don’t care. The owner really needs to evaluate who they hire. That is not how you run an establishment. What an...