Winners Circle Sportsbar & Grill — Restaurant in Lakeland

Normally my favorite place for a good burger. Tonight, however, was a disaster. Service was very slow. It wasn't our waitress, the kitchen was slow. 45mins later we get our burgers and mine is wrong. I almost didn't say anything, but when I asked the waitress if she entered it correctly she said she did, so I had them take it back. 20mins. later and as my guests were slowly finishing their dinner, I received mine. The burger was great, but the bun was sopping wet to the point it was dripping and the platter was soaking wet from grease. Again, I almost didn't say anything. I hate being that kind of person or being perceived that way, but I'm not paying for something I'm not going to eat. I took one bite and lost my appetite. I can't stand soggy bread.

Long story short all the manager offered to do is recook my meal to go or take it off my bill. At that point, I wasn't waiting for any length of time and I went home hungry. Our waitress was great and she even offered to buy me a beer on her. I declined, but the offer meant more. I'm flabbergasted that our entire dinner wasn't comped. A restaurant's simplest task is to prepare and serve customers food and Winners Circle was a massive failure at its most basic function.

Edit for the owner: Let's try this again because I see how gung-ho you are to bash honest reviews from customers you don't like. That or you don't know how to read. Read my review again. I did talk to a manager and she did nothing. Ask your waitress. Skinny brunette with a nose ring. Sunday night. What should I have done? Have your cooks fail at a hamburger and fries for a 3rd time? I waited for over an hour for a hamburger when you weren't even that busy. Your manager needed to ask me if she should take the food I didn't eat off my tab? I know reading isn't your strong suit, so maybe you should ask someone to read this to you. You can edit a review here. I've had you as 5 stars for years. I've been a customer for at least 10 years and the simple fact is your restaurant has been going downhill for a while now. I'm sorry 2 stars hurt your feelings so much, so I fixed it. I'm sure you'll respond with a temper tantrum like you do to everyone who criticises your restaurant instead of actually fixing the issue. Keep up the good work running a once viable business...

Went for lunch, sat 2-5 minutes before the waitress asked me what I wanted to drink. Then left to use a wheelchair accessible bathroom, the bathroom in front of the bar is not accessible, I then go back to the table... mentioned about the non accessible bathroom, the bar waitress tells me it's in the back ...now I'm going to abandoned part of building I felt like I was using another businesses bathroom...as I returned to my table, I watched the waitress talking to a lady... (I'm Trying to let her know I'm ready to order) She looks my way... But not sure if they are talking about me or not I see her wave as if saying oh well she can wait... I'm now waiting 10 minutes at this point, I give another few minutes, she's now at the bar... Never returned to get my order. I went to the bar to pay for the tea, she said not to bother. She noticed my frustration on my face, I said I'm hungry ( wanted wings), she said I'm sorry I'm the only one back here.. as I leave I tell the guy sitting in the chair that helps take food and clean up that he needs more help.. he replies that I should talk to the owner... I'm not waiting almost 20 minutes to eat so I left. At this point I'm in the bar for almost an hour... Very frustrating and by the way the bar was kind of busy but not slammed... Nor was the tables .. I've been here a few times with a friend and until this visit did not have a problem. But I've noticed that if I go to certain places solo, I barely get noticed for longer than expected even on non busy hours..( before noon and after 2).but if I'm with someone SURPRISE!!! I EXIST!!! NOT THE WAY TO GET BUSINESS. AND btw only 1 wheelchair accessible parking?! Not good especially if it's busy It makes it very hard to get out safely... At least for me it was... They're the only place I know that has wings that are worth eating. Guess I'll find another favorite place to eat wings... That aren't...

Depending on which day you go and who your server is, youll either be charged for sauce (ranch, blue cheese) or not be charged for sauce. Youll either be told that sauce comes with an order of wings or none of the wings come with any sauce at all. Always inconsistent.

Every check comes with a $1.00 CC charge which means the servers just assume youre paying with a card and not cash, every single time. Nobody bothers to ask how you intend on paying. Cash, or card? So basically you end up paying a few extra bucks just for dipping sauce and then paying with a debit card, if you order wings.

I have never been to any place that serves wings that has charged me or anyone I know for a ranch or blue cheese dressing. You at least get 1 with an order of wings.

Smokers who are dining/drinking inside have completely taken over the high top tables outside as their own smoking area instead of having a smoking area somewhere else. They will just come outside to use ashtrays on tables right behind you and then leave again because there are ashtrays left out on every table. If there was a designated smoking area or perhaps given an ashtray to people dining outside upon request, then that would make more sense. It could easily be fixed if smokers had an area to smoke in other than unoccupied tables when they are actually seated somewhere else inside.

*took the time to type out this review for a place I like to go to in hopes that they might make some positive changes and all the owner can do is make personal comments about me being a real joy for the holidays. Speaking of the holidays, maybe all that dipping sauce money and CC fees got you a nice Christmas,...