OVERRATED! I have many, many issues with this grocery store.
Had an ABSOLUTELY horrible experience when picking up pies for Thanksgiving that were PREORDERED 3 weeks ago. I stood at the bakery counter for at least 4 min before someone finally acknowledged me. I advised that I was there to pick up my pies. Julie M was so rude to me when she told me that she couldn't find my order and I would just need to take from what is left on the table. I would have done that but there wasn't any cherry pies and we paid for a cherry. When I asked for a manager she proceeded to slam a pie down on the table. When I brought her behavior to the managers attention she proceeded to yell at me telling me I was the rude one and had the attitude problem. I ended up having to wait for a cherry pie to come out of the oven. I have had issues in the past where my cake orders have been lost so this was definitely the LAST time I will ever pre-order anything from Hyvee. Too bad since I love everything else...
Read moreOrdered 2 dozen cupcakes and a small smash cake for our daughter’s first birthday party. When my husband went to go pick up the order they told him they lost the order for the cake. They offered to decorate one last minute and my husband agreed to wait. The cupcakes were ready to go and looked perfect (light pink with white pearl sprinkles) but when the cake was handed to my husband it was bright neon pink with green.....? He didn’t say anything to them but I’m not sure why they couldn’t make one to match the theme or even semi-coordinate with...
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