Perkins American Food Co. — Restaurant in Lakeville

Four of us thought we could have a quick supper, Sunday night, 9/24. We arrived about 5:50. No crowd. No wait for a table. The host did the bare minimum, no smiles, no welcome, no pleasantries. He looked bored. Waitress was perky, very friendly, seemed busy, made repeated complaints about the cooks and how fed up she was. She brought water in ten minutes and said she’d be “right back” take our order. About 15 minutes later, she took the order which was very simple with no changes or substitutions. My only request was for the bacon in my BLT TO BE VERY CRISP. Both of us repeated this twice, so she was clear. Fifteen minutes later, she came to clarify our order again, telling us how slow and incompetent the cooks were. Thirty more minutes went by and she assured us we would get our food eventually, that the cooks were busy but really slow. She chatted, was friendly and apologetic. After an hour and ten minutes, nothing… there were mostly empty tables. The host was lounging at the register, thumbing disinterestedly through receipts. I approached him in a not-hostile, not irritable manner, but alerted him to the fact we had been here over an hour and were still waiting for our order. He looked at me blankly, said not a word, no apology, no assurances, nothing. He meandered back to the kitchen and I finally returned to my table. Several minutes later the waitress who seemed harried, came out and was again apologetic, again repeating how tired she was of dealing with the incompetent cooks. 10-15 minutes later, our food was served. My daughters French toast and scrambled eggs were COLD; the butter didn’t change shape, much less melt. My BLT was ok except the bacon was barely cooked; it was almost warmed uncooked bacon. I began tearing off the really rawest parts which was at least half the bacon. The waitress angrily declared sh had told them CRISP, again saying how fed up she was. She marched back to the kitchen and brought a plate of hastily-cooked, semi-burnt, but crisp bacon. Then she said she was giving us all free pie. We were so late for my grandson’s hockey game already, I skipped the pie. I’ve had many meals at Perkins and NEVER had to wait an hour and 15 minutes for a simple, straightforward order. No complaints about he waitress, but the host or whoever was in charge obviously couldn’t care less and the management is clearly equally incompetent. I would NEVER go to this Perkins again. There were probably not more than two or three other tables with customers in the whole place. The food was suboptimal, the host was utterly worthless, and the wait was galling. Avoid this place. I...

If I had the option to chose a rating of zero I would have. My experience at this Perkins was absolutely horrible.The server Kevin, was rude from the very beginning. He was rushing my children to make their order which was very unprofessional. I specifically asked if the salad I order had any bacon and he aggressively answered NO. When my order came I noticed that there was bacon in it. When I tried to call him over to the table he ignored us. In fact, he didn't bother checking in on us to make sure we needed anything through out our stay. When he finally came over I showed him there was bacon in my salad which I had told him in the beginning I didn't want due to religious purposes. Kevin denied that it was bacon and insisted that they were walnuts. Since when does bacon, a meat product look like nuts??? What disturbed me even more was he suggested that I eat only the sides that came with the salad. I told the server that I would pay for the salad but not eat it. I didn't order anything else as a replacement of my meal. Once I got home I called in to speak to a manager as I did not want to have this conversation in front of my kids or other customers. I talked to an employee named Kathy who posed to be the manager which she was not. When I kept asking who I was talking to she then confessed that she was not the general manger and informed me that Heather was not in. I never wrote a review and experienced this type of horrible costumer service. I WOULD NOT recommend going here if you are an immigrant or follow a religion of...

NOTE: I am dumber than average, I guess. I tried ordering the Belgian waffle again today, and it was garbage. Even the waitress said "oh that looks awful" when she took it away. As usual, I paid for what I ordered, and tipped the waitress 18%. I will NEVER come back. I don't want anything from them, I just don't ever want to have to deal with their lack of quality control and inedible food again. Hint to management: If you serve me inedible crap, you cannot "make it right". You would have to travel back in time and not serve garbage to "make it right". So I'll not be eating at Perkins again.

I DO NOT complain about food for a refund or send food back to the kitchen. In this instance, I paid my bill in its entirety, and tipped the server 18% BEFORE I told them what garbage they'd served me for breakfast. I visit this Perkins often with a group of friends, and I love Belgian waffles. The last FOUR (4) times I've ordered one, I got one good one, and three awful ones. The waffle was dark brown, about as crunchy as a saltine cracker, and served at room temperature. It wasn't warm enough to even soften the butter. They seem to have no quality control, and little to no interest in improving. The server however was wonderful. A...