Chicken Express — Restaurant in Lakeway

I really wish this location would do better about customer service and management making sure that employees are trained to get the orders right. The food is genuinely solid and consistent. The problem is, they have gotten my order wrong the only 3 times I have gone here. Which is a shame, because they are so close to Kanes and have much better food. The first time I ordered a chicken strip basket, which I took back to work and in opened to 3 chicken thighs and nothing else. I have a short lunch break and was hungry so I ate one of the thighs and saved the rest to take back and get my money back. When I returned the next day, the manager refused to give me my money back and offered a replacement meal, which of course was wrong again, no French fries. Just strips and bread. I don’t leave a lot of reviews, but wanted to give them another shot, so today I order a #1 with an extra side instead of a drink… and of course wrong again no side. I’ve really hate leaving bad reviews on a place that has good food, but the way the manager treated me when I brought the chicken thighs back was unacceptable and embarrassing. He told me I had eaten too much of the meal to issue a refund. I only ate the one though because it was all the food I had had that day. And I had to drive back twice to fix the problem. My advice:...

I believe her name is Gloria and she works the drive-thru window in the Lakeway Chicken Express. I just had to give a shout out to her!! she used to work at the Chicken Express in Four Points and each time I would go there to get chicken, she would always wait on me. She is beyond kind, super sweet and knows how customer service works. She's very attentive, like I said , very kind!!! I want Dwayne to know who is the owner of the Chicken Express in Four Points. I told her again today how much I appreciated her kindness and customer service and just her overall very pleasant demeanor. Food came out Crispy Crunchy and hot!! I feel like we should be applauding the places that still have good food and great customer service! Keep up the great work, if her...

Chicken is meh, which is what you'd expect. A lot of bone, fat and grease with very little meat. I ordered 3 family sides of mashed potatoes and I got 3 sides Mac & Cheese instead. I live 20 minutes away. That's a 40 minute drive to fix their mistake. The person at the window made the mistake. Spoke with the manager and all he did was apologize and offer to have me drive 40 minutes to pick up the correct half of my order. I don't feel I should have to check my order to make sure it's correct before I leave. It should've been done at the window and instead I was told my total would be done at the window and to drive up. When I drove up, he didn't go over the order. He just took my card and handed me my food. I drove away expecting to get...