Kwang's Palace — Restaurant in Lakewood

We ordered our food which costed almost $60. We were given an hour wait at 5:39pm. We waited until 7:40 to call and check on our order. The worker told my husband it did not even leave for delivery because they got busy. My husband said that "he was given an hour wait time and 2 hours later they say it hasn't even left. Dont bother even taking it, I would like a refund"... then they hung up on him. Then a few seconds later we get a phone call that said "your order will be there in 10 minutes" (hung up again). My husband called back and explained at this point he was "frustrated and just wants his money back as it is now 2 hours and 10 minutes after we placed our call... they said "fine your money will hit in 3-4 days"...click another hang up! Never again!

I find this unacceptable. We usually deal with the Fortune Cookie, but they are closed for the holiday season ,so we took a chance on your company. This was absolutely hands down the worst experience we have had in the WA area. I hope your staff can recognize an error, and learn to treat your clients with respect, especially after an already generous amount of time given to...

I've had teriyaki from many places, and after this pandemic I am still ashamed of all the negative reviews out there for many of my favorite places. Kwang's Palace creates superb food and is on a list for one of my favorite teriyaki places. I will hold onto the many others that rival it down in Thurston county, but wanted to help raise the bar for this place. Someday I will share my favorite place to get katsu and hope others continue to lift other teriyaki places up too. They make great food and are very generous. I've never gotten sick and hope the great team at Kwang's Palace know they are appreciated. (I still prefer Main Chinese Buffet's chicken on a stick the most, but yours was fancy too. Maybe it's just my personal taste.) I really was hoping to try their chicken katsu, but at the very least there are good places down in thurston county too. I would proudly rep anyone who worked here for their incredible food. The restaurant industry deserves more help for all they put up...

We tried this place for the first time two weeks ago. The food was amazing! The soups are LOADED with various ingredients. The best Hot & Sour soup I've ever had. It had shrimp! My wife ordered the Combo Noodle soup. It had chicken, beef, pork and shrimp. A lot of people overlook the quality of the rice. They have many versions of rice and the two we tried were perfect. The fried rice was very flavorful, not sticky, and each grain was it's own ambassador😁 My wife, Linda, says her Chicken Chow Mein was the best she's had. My Sichuan Beef was excellent: Tender beef and Broccoli with just the amount of heat I asked for(a lot)! Our waitress was Dee, and she was wonderful! Always attentive but not hovering. Friendly, with a great smile. We had enough food left over for a meal the next day. They are just outside JBLM, in Tillicum. Easy on, easy off the freeway. Wipe the drool from your mouth and get out there! You will...