Pho Viet Thai — Restaurant in Lakewood

I came in 2 and a half hours before they closed as a DoorDash driver, while I waited for the order I was delivering to be ready I nicely asked the server if I could pay for a bubble tea, go and deliver the order and then come back to pick up my drink. The server first acted like he didn't understand what I was asking, made the conversation very awkward and confusing. Finally I just said "No, I just want to order a bubble tea", but he tells me they have already stopped making them for the night. I found this really hard to believe, I was a server for over 10 years, and even if I knew nothing at all about the restaurant business it would have still been pretty clear that the server simply didn't want to make it. So I went online, and sure enough was able to order my drink with no problems. When I came in to get my drink I asked to see the server's boss, because I wanted them to know that he had turned me away simply because he wanted to be lazy. The boy proceeded to give me some excuse that made absolutely no sense at all, and it was obvious he was scrambling to come up with something to say. He finally ended with saying that my online order was the last order they were going to take (despite they were still open for another 2 hours). So very disappointed with the service, you shouldn't lie to your customers, and it shouldn't matter if it's 3 min before closing, if a customer walks in and wants to order freaking breakfast, they should receive the same level of service as anyone else. That being said my drink was pretty good and the food I delivered smelled good and the gentleman I spoke to on my way out was taking out the trash was nice, so I'm giving 1 star for now, but I'll give them a second chance and hopefully I'll have a better experience...

The food is okay (which is why I am giving it two stars, not one) but given the wealth of quality South Asian restaurants in the area, it is easy to find much better.

The real problem was the service. I felt like I was at a fast food restaurant for the following reasons:

Despite having a Budweiser neon sign, as of July 2022, there is no alcohol. Definitely misleading.

After we were seated and received our drinks, there was no follow up service until the food arrived. After that, our server disappeared. My wife wanted a second glass of tea but never got it as there was no one around. Not as in "they were busy and couldn't get to us", literally no one was behind the counter or serving the other 2 tables.

After we finished our food, we waited for nearly 20 minutes to get the check. I am not one to dine and dash, but it was really crossing my mind when someone stepped out of the kitchen to bring us our bill.

I will not...

The service was terrible! Was hoping that at least they'd have good food and I'd give them a 3 star.. but was disappointed. First off, they didn't bring us drinks first. Second off, they didn't bring out the appetizer before the main meals either. My wife and I each ordered pad Thai and egg rolls as an appetizer. First they brought out just my plate. Then, after a long wait, my wife's plate came. Then, finally, after I asked for them again, they brought the egg rolls. The pad Thai smelled weird, and did not taste good. The noodles were too sticky (unusually so for pad Thai.. so that everything was stuck together in one blob). Also, the peanuts, onions, carrots, and bean sprouts were all in very little quantity and low quality. The egg rolls were OK.

In addition to the poor service and food, they had a large open storage area right where the customers were seated, and it was a mess...

Just overall a bad experience. Never going...