Captain Adobo — Restaurant in Lakewood

My family recently hosted a first birthday party for my daughter and ordered lechon from Captain Adobo in Lakewood. We paid a delivery fee for the food to be brought directly to our event. Unfortunately, the delivery was mishandled and given to the wrong party, causing confusion and conflict during a very important family occasion. The catering company, Captain Adobo, had no clear delivery verification process in place. The delivery personnel relied solely on recognizing someone at the venue rather than confirming order details or the identity of the person who paid. As a result, the lechon we paid for was delivered to a neighboring party that falsely claimed it was theirs, stating they "knew the delivery person" and that it had been "donated" to them.

To make matters worse, when the error was identified, Captain Adobo staff asked us to go next door and confront the other party to "pay" for the lechon that was mistakenly delivered to them since they had already devoured the whole thing. (Why would this be our responsibility?) This put us in an extremely uncomfortable and unprofessional position, and escalated tensions unnecessarily. Our family had to deal with emotional distress and damages due to someone else's mistake -- all during a milestone celebration for our daughter. This situation was not only stressful but entirely preventable. The lack of a professional delivery protocol--such as verifying the recipient's name, phone number, or requiring a signature-led directly to the confusion.

Captain Adobo's request that we intervene with the other party added to the emotional burden and crossed professional boundaries. It is not the customer's responsibility to resolve delivery mistakes made by the vendor or their staff.

Although we were eventually refunded the money, it took multiple phone calls and conversations to get to that point - and the way those interactions were handled left much to be desired. I felt the situation could have been approached with more professionalism, urgency, and accountability from the beginning.

l urge Captain Adobo to immediately implement a proper delivery verification process. This could include: -Confirming the name and phone number of the recipient at delivery. -Requiring ID or an order confirmation before handing over food. -Training staff not to rely on personal relationships or familiarity during delivery. -Having a clear protocol for resolving delivery disputes internally, rather than placing the burden on the customer. While I am not sharing this to blame individuals, I believe it's important for others to be aware and for the business to reflect on how this mistake affected my family. My hope is that changes are made to prevent any future customers from going through what we...

I have been following this food truck on Instagram since they first opened and have been meaning to try them but due to my boyfriend's schedule, it was hard as they are closed on Sundays. However, he recently got a job that lets him be free on Saturdays now and we were getting a dog groomed in Lakewood so I told him that we are stopping by Captain Adobo. Our friends wanted to tag along as they also needed to get their dog groomed so we dropped off our fur babies then headed straight on over to Captain Adobo's location. As we approached the truck, we were greeted by the cashier and even the chef who were both very friendly and polite. One of the things I love about food trucks is that they have a small menu which means you can tell that quality is key to them.

We ended up ordering the lechon kawali silog and I forgot to take a picture of it but let me tell you the portion size of all that you get is absolutely huge. The mac salad was divine, the jollof rice was perfect, two pieces of absolutely fantastic lumpia and the lechon kawali was the best I've ever had in Washington! The food was so good that my boyfriend (who is Filipino) said he was going to go order more for our dinner and I was SO on board with that! We got the daily special which was palabok and the chef said he would load it up with lechon kawali and we got the sausage fusion silog. As we got the food, the hunger was hard to resist cause the food was smelling so good that it was so tempting to open it up and get a taste. Our friends enjoyed their order too and were even thinking of grabbing more for dinner but they had leftovers to finish. I'm looking forward to enjoying our dinner later and definitely want to come back to try more of their menu. They really serve up some absolute fire Filipino food and I love that they have jalapeños on their dressed lumpia and spicy chicken adobo wings cause I love spicy foods and I don't typically see that at Filipino...

Unprofessional, Dishonest, and Unbelievably Irresponsible

I ordered lechon from this company for a special occasion, and they somehow managed to deliver it to the wrong party entirely. Instead of immediately taking responsibility, they had the nerve to tell me to go after the other group—complete strangers—and “ask them to pay me back.”

Let that sink in: I paid them, they delivered to someone else, and they expected me to fix their mistake. It took endless messages and frustration before they even considered processing a refund. And when they finally did, it wasn’t because they cared—it was because I refused to let them get away with it.

This was supposed to be a memorable celebration, but instead it turned into a complete letdown because this company fell through when it mattered most. It’s incredibly disappointing to see such carelessness and lack of accountability, especially for something meant to bring people together.

This business cannot be trusted—they have no integrity, no responsibility, and no respect for their customers. If you value your time, money, and peace of mind, stay far away. There are plenty of companies that understand what professionalism and basic decency mean—this one...