Hate to change my rating but unfortunately the service has changed. Regular coffee wasn't brewed, so I was told to wait while they made some. Fine. No problem. Got my coffee and was still waiting for my food, while everyone in line before and after me received theirs. Hmmm... went up to the pickup counter and waited. And waited. And WAITED. Finally....the lady at the pickup asked me if I was waiting on pastries...I said no, I'm waiting for egg bites. She said, " Uh so FOOD?" Like that's what she'd asked. Dumb me. I said I think they got missed. She then gave me a long-suffering stare and said, "Look, we have a lot of orders and only ONE oven." Ok, not my problem that you're completely unprepared to serve your customers but... I said "I think mine got missed." She and 2 others had a brief discussion, trying hard not to let on that's exactly what happened, eyeing each other significantly, like I wasn't standing right there. Weird... Then long-suffering lady turned back to me and told me, "Your order is next in line for the oven." Like.... how coincidental! And super cool how they communicated that with psychic speak to one another while I stood there. The egg bites were finally given to me. No apology for the wait. Just " here." Total wait time: 19 minutes. Holy bad customer service, Batman! Someone needs to explain to the employees that yes, they DO represent your company when working and yes, somehow customers are important, not talking about your plans for the weekend. If I was manager here, they'd know how to deal with a mistake.