Wendy's — Restaurant in Lakewood

UPDATE:

Well, this experience was so incredibly atrocious I don't believe I'll be visiting a Wendy's for a very long time. Let's start at the beginning:

I walk in to the restaurant and am confronted by a bevy of self-order systems and no cashier. The closest thing to a cashier is a woman trying hard to get orders out to patrons who are patiently waiting for their ticket to be called up.

The machines are not very responsive and I have to touch my selections multiple times for the order to take. When, in the past, I might have been able to speak to a cashier there was no aforementioned person dedicated to taking orders.

Oh, and I had cash, which apparently is too confusing, so I get my ticket number (219, if you must know) after a few minutes of wrangling with the machine. The machine says to remember the number and await my order at which time I will pay.

So, I wait. And wait. And wait some more. I have time to return to my truck, retrieve something, go to the restroom, collect cups of ketchup and fill my drink cup before my number is finally called.

It'd ordered a Biggie Bag for $5. I pay $5.30- something.

A few minutes later she calls my number. On the machine I clearly requested dine-in. When I paid, I requested dine-in. When she called my number it was in a to-go bag. She says my order, Four for $4?

Um, no, I ordered the $5 Biggie Bag.

She seems partially confused and partially exasperated, speaks to someone on the cook line and tells me she'll get my order right. A couple of minutes later she catches my attention and hands me a to-go bag. I take it and sit in the restaurant (where I still sit).

It was not changed to a $5 Biggie Bag but was still a Four for $4. Whatever. I ate it.

My four piece chicken nuggets was a three piece chicken nugget. My honey mustard sauce was the Wendy's brand sauce.

So, I go back up to the counter to get my receipt so I can leave feedback. She can't find the receipt. My number was on the pickup order screen, I told her my number, she called my number but when it came time to hand me my receipt she couldn't find it and then shrugged and said she was sorry.

So, I have no record of eating here other than the caloric intake which will reek havoc on my gut later. I think I'll be abstaining from all Wendy's until they get rid of those kiosks.

My experience wasn't that bad, actually. The girl at the register, Rebekah, was very nice and seemed to know her stuff. She never became flustered while taking my order and smiled so much I had to ask her if something was wrong.

I didn't order much - just some fries - while my coworker ate his side salad lunch. The restaurant was relatively clean, but as it was off hours, there really wasn't much going on.

As for the food: they were fries. Salty, hot and fairly fresh.

If you've been to a Wendy's then you know what to expect. This one wasn't exception in either a positive or...

Me and my friend went into this Wendy's establishment ordered a four-for-four meal and I asked for a burger with onions only no pickles well they didn't mark the bun they didn't mark the package and my friend started eating it I went back up and they said we already made it so employee is yelling at me saying we don't have to mark our Burgers you need to pay attention and look and then I had another employee start giveing me greef and I'm the customer in the Wendy's Corporation says that the customer is always right instead of making my burger right away they both wantes to argue with me I ask for the manager the manager came up I explain to her how I was being treated and she ignored me I said well maybe you should take care of this how do you let an employee talk to a customer the way this lady is talking to me being all cocky and obnoxious these two ladies in the front one was working the register slightlyslightlyoverweigh overweight lady and then the other one was slightly overweight wearing black glasses and the manager didn't care I will never eat at that Wendy's again and keep in mind I work for the wend Colorado Division as a manager this stor needs to be shut down till they can get there act togeather adter readding all the other reviews and to the owner i will be calling the corporate office in the morning and reporting all the problems and mabe the OWNER who allways response with sorry about your problem blah blah blah we're going to talk to her staff I read it 15 times on the reviews nothing's getting done will get a fune or have there franchise revoked due to poor lack of management and...

Arrived at the drive thru at about 9:26 pm on 7/29 (didn't get our stuff till 10) to find cars being let thru 2 at a time and taking like 5-9 minutes per car. Cars started leaving thinking they where closed. When the person finally came on the intercom we thought it would be smooth sailing after having to wait 5 minutes at the box. Pull up to the second window to not be greated or spoken to at all by the drive thru boy. No drinks. No payment. Nothing. The boy was on his phone until he took someone else's order, by then 2 more cars had left the line. We where completely ignored until who I'm assuming was a manager came to the window and took our payment. When she asked about our drinks and we explained we didn't get them yet because we where being ignored by someone on their phone, she simply smiled and gave us our drinks. No apology. No nothing. Also for my drink she poured the flavoring straight from the box into the lemonade, which as a fast food employee I know Is not how it's supposed to be done. Overall bad experience and the mod needs to learn to hold their employees accountable. In total about 6 cars left the drive thru lane because they where waiting. They didn't even look understaffed, especially for a night crew. Also their coke...