Hana Matsuri Sushi — Restaurant in Lakewood

My Husband and I normally go to the Hannah Matsuri out North, The food and Service has always been excellent, Since we have moved out here in South Denver and we found that there was a Hannah Matsuri In Lakewood we were Super excited as this is one of our most favorite places to eat at. We started coming to the Lakewood location since then and we have always had excellent service. Tonight my Husband and I brought my daughter and Granddaughters Out for a nice dinner, And First the Manager had difficulty in communicating with her staff in getting us seated. We had 7 in our party and was only given 2 napkins and silverware. By the time our waitress came to check on our table my granddaughter was eating with her hands. The Manager then came to our table and so rudely told my daughter to have the girls turn down there IPADs. I want to add that this place is not a quite atmosphere at all! And I could see if there shows super exceeded the atmospheric noise and if other customers were complaining but this is not the case at all. So we asked the waitress to speak another manager and she said the only other person available didn’t speak English. So over the next 30 minutes we watched our waitress, the rude manager and the other manager who apparently wasn’t able to speak English Snicker and look over at our table and laugh. This ever so rude Manager who apparently this was her first week on the job. I have never felt so uncomfortable while trying to enjoy a nice dinner out with my family ever! I was thoroughly disgusted in their unprofessionalism. Who ever hired this manger should really reconsider such a bad choice in character.. The manager in question did cone to our table and apologized and offered a dessert as peace offering which we would have respected but then walked toward the back and continued to snicker with other two employees and laugh! I think the future I would much rather take the drive to the restaurant out north where they have Class!!...

When my friend asked the waitress what's sushi? She was on point. When asked what a Nigiri was she failed me right where she was standing. My friend wasn't a first time sushi lover. He for some reason decided to test this girl.

Refresher: Nigiri in Japanese means two fingers (ni = two, giri = fingers). Nigiri sushi gets its name from the rice which has to be of a very specific portion and fit on the chef's "two fingers" when pressing. Sushi is a Japanese term that refers to anything made with vinegared rice. You're welcome!:)

I'm a sashimi girl myself. I consider rice as fillers. But I love me some good fried rice!

#2 Refresher: Sashimi is a Japanese term for pierced flesh (Sashi = pierced, mi = flesh). The term may have originated from the culinary practice of sticking the fish's tail and fin to the slices in identifying the fish being eaten. Another possibility for the name could come from the traditional method of harvesting - 'Sashimi Grade' fish is caught by individual hand line. As soon as the fish is landed, it is pierced with a sharp spike and placed in a body of ice. This spiking is call the Ike Jime process. Ok enough refreshers!

This place I wouldn't go back if given a choice. No. Not the fact that she doesn't know her stuff ( maybe her first day on the job?) but their other comments just turned me off. I go to restaurants to enjoy the whole atmosphere, culture and whatnots. Because I'm curious by nature. Here I'm so turned off I just wanted to leave.

My Saba sashimi was fresh and portioned right. The chefs were awesome. It's the two staff. Amazing what one can say or do to turn someone off.

I'm giving it a four star rating still because I can't fault this place over some worker that would probably...

I just had one of the worst experience I’ve ever had with waitstaff in my life at this place. I Iive in the neighborhood and started to go to this sushi place over the other one that I had been going to, about 3x a week. I definitely will be taking my business back to my original spot.

The male server named “Stephen” was so incredibly rude I couldn’t believe it. Not only that, but he tried to maliciously lie.

Our order was very wrong, and we politely notified him immediately. He proceeded to literally walk away from our table mid sentence, and go back to the host stand.

When he was at the host stand, he started filling out one of their menus that is the ‘dry erase’ type of menu where you mark which sushi you want.

He brought over this menu HE marked up and said “Look, this is what you ordered. Your order is correct”. I was absolutely floored. I told him I didn’t fill that out, and he even verbally confirmed our order when we handed in our menus originally.

He walked away saying “I’m not arguing with you” and took our plate away very rudely. When he brought it back, the order was STILL so wrong. It was so bizarre I feel like some type of substance abuse must be involved.

I deserve a refund after that experience. $30 for the wrong order and to be treated like dirt.

Check out Orion sushi on Jewel and Kipling! They have friendly staff...