Schlotzsky's — Restaurant in Lampasas

Ordered our food and I asked for ranch instead of mayo on my sandwich. We get our drinks and chips and sit down. We’re waiting probably close to 30-40 minutes. It wasn’t busy, maybe 2 other small groups in there and didn’t notice anyone in the drive thru. My husband goes up to the counter and the woman who originally took our order acted like we were new customers so clearly she didn’t remember taking our order. Don’t recall her name, but her tag said team lead and she was older with brown hair. My husband told her they forgot about us to which she responds the ticket never made it to the back and our food will be out shortly. It comes out and looks absolutely sad, plus my sandwich had mayo on it not ranch like I asked. At this point, we’re annoyed. We bring the food up and ask for a refund. She offers to remake it. My husband told her no because we waited long enough and will take our business elsewhere. She takes our card and original receipt. A few days pass and we were only partially refunded. We were still charged $15.57. My husband called and I emailed corporate. When he called, all they told him was they’d look into it. Code for they won’t do anything about it. I received an email apologizing for my experience and 50 bonus points. I had to go to my credit card company to dispute the charge. Don’t come here if you’re looking for tasty, quick sandwiches. This place is a joke. Thankfully, we know just this Schlotskys is terrible. We had a great experience at the one...

The lady (Cox) taking the order was very friendly. We waited for our order longer than it should have taken. The two people that ordered after us, received their order. Cox saw us and asked if we got our food yet? She went to get it , but then she came back and started cleaning in dining area. We still didn't have our food. She looked up at one point seeing us sitting there without our food. She asked again, You don't have your order yet? No we don't. She went back to kitchen and came back with 2 of the sandwiches. She said they were waiting on bread. The people before us that got their order first, had bread???? She then brought out our soup and pizza, which were both cold. My Granddaughter ate the pizza cold, but I had to go get them to heat the soup in the microwave. I wanted to give a good review for the lady taking the order, but beyond that the rest was a failure. The kitchen or communication between the front and back broke down, I live in Lampasas, but it will be a while before we come back. The last time we were in the soda machine was...

Sunday @ 3:45 pm. Inefficient staff. Slow. I ordered online. I watched it sit there on counter. Three different times someone checks reciept and looks in bag and goes about other things, but whoever supposed to check if everything is in order before handed to customer was a complete fail. The 2 people in front of me just waiting on something, took a good 3 minutes just to be handed 3 empty cups. They were dining in. It would have taken 10 seconds to acknowledge them and quickly hand them their drink cups. My garlic bread was missing. The cookie was missing. All I ordered was a salad and a kids meal. Furthermore, schlotzskys needs to bring back honey mustard... it's on the online order website as available however, they do not have it anymore. My husband said the avocado cobb salad is not what it used to be. Quality way down. That's our...