El Pollo Loco — Restaurant in Lancaster

What does particular rating I'm kind of in between okay so I pulled up to El Pollo Loco about an hour before they closed really wanted some chicken and some green sauce I forgot my debit card at home so that's on me the young lady said that she'll hold my meal and when I come back all I have to do is pay for it so I'll go home grab my debit card don't live that far from El Pollo Loco come back and it was about 20 minutes before they closed this guy in a red car block the drive-thru for about 15 minutes I really do mean 15 minutes when he finally moved I literally had a minute to order when I got to the window they told me that they sold the chicken that they was holding for me and that they no longer had chicken and then the guy said he had a piece of breast in a wing that he's willing to hook me up with(give to me for the low low aka free) for the trouble and for the misunderstanding I was like cool rolled up to the window the guy was like you know what I'm going to charge you five bucks instead I'm good I don't even like breast like that he said well I don't have the breast I thought I did all I got is some wings so I give you all the wings I got for five bucks well none of the employees packed up the wings for themselves in left nobody ever came back to the window they all just looked at me like why am I standing here very sad moment I just drove off never got my chicken any chicken I want to hunt the Dude down in the red car find them and burn his car don't mess with a black person and...

Edit from Review of 7 months ago: Got a coupon in the mail to try their new stuffed quesadillas so we thought we'd try them again. I ordered 1 shredded beef stuffed quesadilla & 1 chicken & avocado stuffed quesadilla. Get home quite a bit later (4 cars in front of me but I was gone for over 30 minutes and I live about 3 minutes away!) and cut them in half as my husband wanted half of each. ZERO avocado in the "chicken & avocado" quesadilla - and the wrapper even had an avocado sticker on it!! I immediately called but nobody would answer the phone!

1. When it takes a long time in line 2) When the employees obviously want to be elsewhere 3) When you don't get what you ordered / what was advertised 4) When they don't bother answering the phone ... it's time to give up trying! Pictures attached of an avocado sticker but none in the food!

Been recovering from surgery for the last couple weeks & didn't feel like cooking. Grabbed 2 new coupons & got to the drive-thru just before 10:00. I didn't realize I could only use 1 coupon! So for 2 salads & 2 quesadillas, my total was OVER $30 (that's WITH a coupon - it would've been over $40 otherwise!) for 2 people!! When I got home, I emptied the bag so I could go over my receipt ... but there wasn't one! So not only was the cashier exasperated that I asked how much something was, he didn't bother giving...

Second time visiting this location, first was about a month ago; I picked up some grub on my way home from work for the family, can't remember what I ordered but it was around $40 for the family. Ordered at the drive thru, got home and the whole order was wrong, we were hungry so we just are what was in the there bags, didn't bother calling because we did eat the food after all.

The second trip, tonight (8:40pm, drive thru had a few cars, no one inside) went in and ordered for the wide and I. I ordered the double chicken tostada and she ordered the mini bowl. While the order was being cooked we tried to find a place to sit, every take was available, but they were all dirty and not one person in the front cleaning. All the employees were all in the back, behind the counter cleaning; someone was cleaning the grill with a water hose pulled into the inside of the kitchen area spraying the grill and scrubbing the grill. It's hard to believe that not one person would be in the front cleaning, every table has sauces and trash on them.

Now the food, nothing was warm and the wife didn't want to complain because she was afraid of something happening to the new food coming out. Would love to hear from someone...