KFC — Restaurant in Lancaster

On 10/1/23, at approximately 1 p.m., I entered the KFC in Lancaster, Ca, at Ave J and 20th St East,as a walk-in patron. I saw that there was trash in side the entrance door and debris in the floor in the food preparation area. Normally the store is clean. A young woman with a head set on walked by and said that I would be helped shortly. I thanked her. There appeared to be three other employees on duty. I stood at the counter for five minutes. One young male employee looked around the food prep area at me and began to gather the debris on the floor with a broom. He kept sweeping for a few minutes. He eventually left the sweeping and walked to the register, with what seemed as a bothered expression on his face, and just stood there. I spoke to him, and he said, "I'm ready when you are. So I asked for an original chicken sandwich, and he then said that they had no ability to provide a sandwich or chicken tenders. I thought it was a waste of my time not to be informed that they did not have a full menu available. I frequent this store often and usually get conscientious service. There are times, though, like today, that some employees where they are eating or drinking and ignorant of their clientele. That's why I have started to enter the restaurant rather than drive through. It may not seem an important issue to others, but it irks the...

I just would like to say THANK YOU to Nancy the manager. She went above and beyond to help us today. I've been really sick with a lot of different Health issues and I have a very hard time eating food...I was craving KFC really badly lately and today I was able to finally get some, but i completely forgot to ask for no gravy on my order, and when I got home I saw it and it made my stomach turn really badly and I threw up. I was so sad and disappointed because I was really hungry and I hadn't eaten in a few days, and so my friend CAlled the store and explained to nancy what happened and she was just so AMAZING...my friend walked back to the kfc while they were closing, and Nancy made sure I got a different order that I could eat.... After I threw up, I fell asleep and I just woke up a little bit ago, really hungry and my friend told me what happened and he heated up my food so I could eat right now so I can take my life saving pills.....THANK YOU SO MUCH NANCY FOR MAKING A HUGE DIFFERENCE FOR ME RIGHT NOW..IT MAY SEEM LIKE NOTHING IMPORTANT TO YOU, BUT I HAVEN'T EATEN IN A FEW DAYS AND I'M EATING RIGHT NOW THANKS TO YOUR HELP. THANK YOU FROM THE BOTTOM...

The only reason for the 3 stars is for the guy that helped us after we were wondering why everyone else got their order before us? Don't know his name but he was wearing clear framed glasses. We ordered no one is inside. The girl took our order and went to the back I thought she was going to get order together. We got the $20 fill up which is not a complicated. We probably waited for 20 to 30 minutes and decided to go up to the counter to see what was going on? Apparently they forgot about us. He offered us a cake for the inconvenience and got our order together. I asked for additional gravy at the time we ordered and when I checked to see if they gave it to us the container looked like something you would give a toddler. So I asked the girl if she could give us a bigger one which I offered to pay for. She didn't look too happy when I asked for a bigger size.

We got the chicken home for as long as we waited the chicken tasted like it had been sitting there, the biscuits weren't even hot and the gravy seem to be watered down.

This our go to when we want chicken I never had a bad experience here. But tonight the our experience wasn't...