Primo Burgers — Restaurant in Lancaster

I should have listened to my instincts.... we moved here less than 2 years ago and I read the reviews it's 50/50. Looked at the pictures and I said I don't know... well I didn't want Farmer Boys, so I decided to finally give them a try and boy was I very disappointed!! For the money that you are paying for the food is not worth the quality at all!! Denny's has better food!! The carne asada is not real carne asada... beans taste like Rosarita beans from a can... No flavor... Rice no flavor! Pastrami melt is just okay, pastrami quality is cheap! To top it off, I came back gave them back the carne asada breakfast burrito and they gave me a burned patty melt instead. I could smell the burn of the meat in my car driving home. Spoke with the owner over the phone and he ended up hanging up on me... very rude!! They don't care about their customers... all they care about is that they've been around for 20 years. Also, while I was standing there waiting for my order they couldn't even understand the lady asking for her cheese to be melted on her eggs they couldn't even get that. The fact that the staff laughed in my face when I returned the food was very unprofessional and rude. They don't care... they're probably making minimum wage... you're just another number in their book... if you want good carne asada go to Tacos El Superior down the street... In-N-Out and Carl's Jr. have way better burgers than they do!! And their fries are cheap frozen ones... with fake ketchup...

Listen I understand mistakes do happen and that's ok but I'm spending my earned money in your establishment I should not have been treated ten way I was . Me and my mother walked into this establishment hoping to order food and sit down to eat but no. There was a lady working said she was new so she didn't know what anything was nor did she try to ask or get clarification from cook to see what came on the sandwich. If I'm asking questions TAHT means I don't know and for her to not try to get help or assist me any further than I don't know is unacceptable! My mom ordered 2 club sandwiches one combo with some extra fixins and it was a problem . Then the guy tried to help her but messed up even more . Older guy charged us $36.78 after the total Was $30.65 and then tried to argue with my mom . Customer service horrible they didn't greet us and they were not pleasant . Probably because we were black ! I'm So sick of ppl acting like that and we come to these places to spend money . Won't be coming here ever agian . It's crazy because I've been coming here off and on for 8 years. This is the first time we...

I came into Primo burgers to order some food but first I needed to use the restroom and I told the lady wait. I don’t want to pay for the food right now until I use the restroom because I had to use the restroom real bad . she threw the key to the restroom and said sure while being sarcastic. and I understand a policies and order to use the restroom. You must order food at different restaurants to use the restrooms first due do people messing up the restrooms but she was being rude. I came out the restroom and set my stuff down on the table, but I forgot my debit card in my car so I was going to get my debit card instantly she said I knew it in a rude way while being sarcastic again. She started getting loud and acting out, but I didn’t get that on camera. while I was trying to explain to her that I left my debit card...