Subway — Restaurant in Lancaster

Oh my goodness!! I am DONE giving you my money and my precious time. The two people that were working at night closing time August 30th 2023 are the worst. EVERYTIME I walk here there is a problem but this particular night the two guys were talking about theirs problems in front of the customers, they will STOP what they were doing to talk about their job situation. They were talking how another client earlier left upset because they were not fast enough etc etc. They were very slow, it took 20 minutes for the guy to finish 3 foot longs while the other guy was talking and talking and talking the client before me was annoyed too (wearing karate clothes) and the guy after me too (he was there to pick up an order). On top of that their freaking credit card machine was declining my card. They won't shut up they LITERALLY WILL STOP MAKING MY SANDWICHES to have their stupid conversation. Then, he put my 3 big sandwiches on a small bag he smashed them all in the small bag that should've been put in a plastic bag. Subway owner you gotta pay attention on how you train them this is unacceptable and check your camaras at 9:20pm because the afro-american guy gifted a 44oz plastic cup to a client wearing karate clothes ( that's called STEALING). After me being extremely upset of how they don't take their job seriously, husband flashing the car lights wondering why was taking so long, my kids in the car hungry, and the freaking card machine not accepting apple pay I throw the food on the counter, the guy with the afro hair won't shut up, he thought this whole time he was being funny. I had to go across the street to order burgers instead and my card did went through. So if you are wondering why you ain't making enough money, why your business is probably not profitable is because They are giving away your drinks and probably other things. I've worked my whole LIFE in customer service and I'll tell you this subway It's the worst. They need training, they need guidance, they need a better manager someone that takes pride on doing their job. When I was 15 my first job was a burger place and I would take my job that paid $6 dollars the hour with pride, I will be fast, efficient, friendly and I would take care my boss business like it was mine and let me tell you that has paid off. This two kids, I truly hope they are going to school to be something better for themselves because what you guys were doing was so disrespectful, annoying, irresponsible, stealing and EMBARRASSING!!!!! To the owner I'm calling corporate tomorrow morning. I will let them know how you are running this place. Hopefully they don't let you own another franchise because you are running this place like garbage and judging by the rest of the reviews before mine they will know I...

The worst subway I have been to my entire life. Firstly when trying to start our orders the person helping us interrupted when we were explaining what types of sandwiches we wanted the person demanded to how many and what types of breads? When we had been already going one by one explaining what bread on each sandwich. During this same time the person making the sandwich pretty much locked us in with footlongs when we wanted six inches. Combined with the fact that they didn't even have have the protein for one of the sandwiches. Again had the person listened to use initially they would have know but I guess what type of bread is super important here??? During all this the other person assembling sandwiches was throwing these weird side eyes and rolling there eyes at our attendant not very team oriented I guess either. The spinach was also either boiled or extremely wilted which made for a gross taste and texture in the sandwiches so ingredients aren't that fresh I guess. Then thanks to now having to pay for footlongs instead of six inches we had to choke down a 80 dollar bill. From three foot longs and a wrap?? The cherry on top though was the fact we needed napkins the ones given were a jumbled ball of napkins when asked for more they gave us another balled stack without having gloves on.... So yeah cleaning off your mouth with ragged napkins grabbed without gloves is a fun thing to...

This particular day at this location was not one of the best. And to be honest, on a any other day, I think it would have been fine. The regular employees were nice and friendly but this particular day was very nerve-wracking for both the employees and customers. I dont know if it was the subway company inspectors or the health department inspectors there. It took a particularly long time to have our sandwiches made because they decided to inspect during the lunch rush and were very rude. As they were measuring the temperature on the vegetables add on the woman was not wearing gloves and was touching the food here and there. I mentioned to one inspector that the other one should be wear gloves. She told me that they dont have to wear glove because they do not handle the food. I told her the woman was inadvertently touching the food. At first she basically kept saying they dont have to wear gloves. And I told her I don't care, if she is touching the food she needs to be wearing glove. It would have been very easy to just put on a glove. In the end she did but it was too late. The inspector had already touch several things and had not washed her hands. Needless to say I was not...