Hungry Howie's Pizza — Restaurant in Lansing

Ordered for delivery and was told 25 minutes. After an hour I called and was told it was a puck up order to come get it. I asked if I was expected to come get 2 pizzas that have been sitting in the warmer for 35 plus minutes and was rudely told "well yeah". Asked for a manager, was told he was too busy to talk to me and put on hold to wait. After 34 minutes on hold I drove there. Showed the manager the phone and how long I had been on hold, no apology from him. He did offer to remake my pizzas after I told him I was not taking the ones that were an hour old. He remade them, after I got home I noticed they made them wrong. I had to go back again where we discovered the snotty, very rude girl who answered the phone put them in the computer wrong. They had to be remade for the second time. Over all they made 5 pizzas to get the two I actually ordered, took 2 and a half hours to get the pizzas. Will never return to this shameful joke of a business. While there I saw 3 other people come in with messed up orders and one came in to get his order when he was told they "forgot to cook it" and made him wait 15 minutes to get his food. Staff was rude, unhelpful and dumb. I'm a store manager at another business and if that had been my staff I would have...

Been going to them for years and have only ever had one problem (when I tried to order online) and they were very apologetic about it and explained the situation. So here is my warning- NEVER ORDER ONLINE. Their system is set up in a way that online orders- no matter how early you make them- get pushed back as people call or walk in. They said they don't know how to fix it and that they've been begging headquarters to fix the problem. That is why if you order online you hear things like it taking hours to fill their orders. You are better off calling in. I've ordered from them hundreds of times and never had a problem. The food is ready exactly 10-20 minutes after I place the call and is warm and waiting when I come to get it. It's to the point where they recognize me when I walk in and don't even ask for my name on the orders. Sometimes they even recognize my phone number and can even predict my order. The staff are so friendly and the food is excellent and exactly what I wanted and I wouldn't dream of going elsewhere if I was given the option. A well earned 5...

Horiable staff. They don't care about orders that come in or how long it takes them to make them. I placed an order online Because it was required to get the deal. The system said 15-20 minutes for Cary out. my wife and I showed up at the store about 20 minutes after the order was placed. There was no order ready we were asked at least 4 times what was the name on the order but nothing was said after we gave them a name. I sat in that waiting room for 40 min watching others come and pick up this orders and leave. Then after waiting for forty min, one of the employees said I have been waiting for a while, I should have said something. As if they were not looking at me sitting there watching them for the last forty min. Then when I did get my order and got it home my pizza wasn't even cut. Like is this some kind of joke or something?. I called and spoke to the manager and all she had to say was " sorry that happened to you" like she didnt even care. This is the last time I will ever visit this...