Einstein Bros. Bagels — Restaurant in Laramie

Einstein’s has the best food and coffee on campus by far when it is consistent. Due to having dedicated money to spend on campus through our student accounts, my girlfriend and I are here about twice a week. Especially over the last few weeks, the quality has been very hit and miss. I’m used to expecting great food from Einstein’s so when the food is off it is especially disappointing. As a frequent visitor of Einstein’s, these have been the quality issues as of late…

Hot sandwiches on occasion are COLD.

Wrong food items. I understand that the supply chain is messed up right now, but that isn’t an excuse to lazily swap ingredients without telling the customers. 5 times over the last month, I have received the wrong cheese on my sandwich because they were out of the type that comes with on the menu. NONE OF THESE TIMES WAS I TOLD THAT MY ITEM WOULD BE RECEIVED DIFFERENTLY. When explicitly asking for the type of cheese that comes with the item as is on the menu, the staff admit that is comes on the menu that way and a substitution is made due to supply problems. This is not the only example of “secret” ingredient substitution I have run into this semester.

Lastly, the thing that really disappointed me was that today my shake was very different than it normally was. I have worked in a shop previously that only sold custard / shakes that took quality very seriously, so I know some about shakes. The shake I received today only filled 80% of the cup and had large chunks of ice all throughout it. I suspect, but could be wrong, that the shakes are normally made with ice cream and not ice. Whether or not one of Einstein’s signature secret substitutions was made or not, the shake was EXTREMELY under blended and chunks of ice were throughout. YOU SHOULDN’T HAVE TO CHEW A SHAKE.

The above experiences led me be belive, rightfully or not, that the staff are either apathetic to the food quality or are not trained properly. The staff and or the people training the staff don’t care enough to solve known issues.

TLDR; Einstein’s can have amazing food, but often the food is cold, or different than how you ordered it. The quality is...

It's nice to have this on campus, and the customer service is always very good. However the food quality is lacking. It seems every time I order something here it is missing important things. For instance, ordering an Avocado sandwich, I expect to have enough avocado on the sandwich to taste it, and not just enough to make the bagel slightly green. Another example is getting nova lox, the amount of cream cheese is always disappointing, to the point where I wonder why I spent $8 on a bagel. Again, the employees are super nice and helpful but it would be great to get something here that has the same quality as any other...

Generally very long wait times. There's not enough employees for how busy it is. Because of this, the food is slopily thrown together. I got a Nova lox bagel today and it didn't have any onions, barely any salmon and was given to me pressed together, not two halves like its supposed to be. For the price, they could do a lot better. It looks like the employees are going as fast as they can, so it's probably on the management for lack or training...