Burger King — Restaurant in Las Cruces

On Sunday, April 13th, around 2:00 PM, I visited the Burger King located at 4666 Sonoma Ranch Blvd, Las Cruces, NM 88012. I placed an order for six items: two Whopper Jrs., two Whoppers, and two plain double cheeseburgers.Admittedly, I did not check the food before leaving, as we had just returned from a two-hour drive and needed to get my 62-year-old disabled mother home. When we arrived home, I discovered that the two plain double cheeseburgers were missing cheese entirely.I then drove 14 minutes back to the location with the burgers and receipt. Why? Because my mother wouldn't eat it. She's picky and it would have been a waste of food. Upon returning, I was surprised when the employee at the counter told me I had to pay $7.63 to have cheese added, even though I had the receipt and the two burgers untouched and uneaten in my hand to give her. Another female employee showed up (the one that took the order) then became argumentative, stating that this was why she repeats the order back to customers—yet, she had been rude when we were trying to place order. We also made a change to the Whopper jr. which she didn't do, but my husband and father are not picky, and so they were happy to eat there order. Ultimately, I was given two new burgers—at least, that’s what I was told. However, the cheese on them was not melted, and they were ice cold. I had a thermometer in my vehicle from a recent camping trip and decided to check the internal temperature. The burgers were so cold that the thermometer couldn’t even register a proper temperature, reading closer to rare than anything safe or edible.I immediately called the store to inquire about this, and the same woman (I guess a manger) who had helped me earlier answered. I asked if they had simply put cheese on the old burgers, which had been sitting out for nearly 30 minutes. She said they had thrown the old ones away and made fresh ones. I then asked why the cheese hadn’t melted and why the temperature was so low. She had no response. I’ve attached a photo and sent the video to corporate showing the food temperature as further evidence. So, that means I was either lied to, or the cook is making raw meat and feeding it to people.This experience was incredibly disappointing—not only because of the quality of the food, but also because of the way I was treated when trying to get a simple mistake corrected. I would appreciate a response from management and some form of resolution for this...

I realize they're new and all but come one it's not rocket science. Literally 3 out of the last 4 times I've been there they've messed up my order. That means they've only got a 25% success rate, and here's the kicker; my orders couldn't possibly be any simpler. Today I ordered 2 sausage egg and cheese biscuits (the 2 for $4 deal) and a small order of french toast sticks. That's all! I had to tell her 3 or 4 times what I wanted because she kept putting the wrong items on the board until eventually she had the sausage, egg, cheese biscuit part right. Then she asked me if I wanted the 3 piece or the 5 piece french toast sticks, I said 3. There was a pause and then she just told me to pull around and she'd have my total at the window. I sat in line behind 2 other cars for quite a while before I got up to the window. I paid, she gave me the order, I left, when I got home I had a ham, egg, and cheese croissant and a sausage, egg, and cheese croissant. She did succeed in giving me the correct number of french toast sticks so there's that. This place does not seem to be properly managed. It's sad to see human beings fail so miserably at basic tasks, where as a society did we let them down? Is it the fault of the school system? Seriously what is the deal? I just want to be able to go get a god dammed breakfast sandwich without it becoming a...

Today was my first time ever going to this location and it will be my last.!! I ordered a mocha frappe, 3 orders of funnel cake fries, and an orange juice. The second I was given my frappe, it looked awful.. Way off.!! So I opened my straw and took a sip of it.. Not to be mean, but it was terrible.!! So I told the man and insisted that it DOES NOT taste like that at any other location. He insisted that I was wrong, that they all have the same product. So I quit going back an fourth with the man and told him just to refund the money, in not going to take something that isn't up to par. He refunded the money then slammed the drive thru window shut.!!! How rude.!!! This was a manager to top it off.!!! Unbelievable.! After this, me and my two kids head to school and we start to eat our funnel cake fries. These were very disgusting as well.! We ate maybe 2 or 3 from the orders and noticed a harsh spice in the back of our throats. So we didn't even finish them. They're garbage. After all this, I drove to my favorite location by mesilla mall and ordered my mocha frappe, which came out beautifully.!! I really DO NOT recommend this location to anyone.!! Manager is very unpleasant and they can't make the beverages or food properly. This was a waist of time and hard earned money for me. WILL...