McDonald's — Restaurant in Las Vegas

Hi I went to place an order and I was missing some items so then I called to let the restaurant know about my messed up order. The responses I got on the phone was (did you check The bags correctly ) ? I responded yes then they Repeated the same thing if I checked correctly because apparently the person on the phone said they were pretty sure they bagged everything. I offered to take the whole order and have her check all the bags for herself since she thinks Im lying over the phone. Then she just says (just come and Just so you know we close breakfast in 20 minutes and bring your receipt) So I go back to the restaurant to pick up the items missing with my receipt and as soon as I approach the counter the person on the phone with me looks over and asks if I was the person who called. I say yes and wait for like 15 minutes to get those missing items . The person then as shes heading out front passes by the counter and just drops the bag with my items and says (here you go) . I asked for her name (JENNIFER) She seems to be the manager of the restaurant because she was telling the other workers what to do. Needless to say the whole thing was handled rude and disrespectfully. She was questioning me about the missing items on my order!? If I’m calling it’s obviously because something went wrong with my order! I’m missing food I paid for and yet She questions me about it ? Very unprofessional for being the person in charge to handle customer service so bad . There was no I apologize for the Mistake!? There was no Compensation for the Delay or mess up !? Just Horrible customer service and Bad attitude! Jennifer had a party bottom half shaved head with black...

WORST SERVICE EVER!! Placed an online order for pick up & left the location with NOTHING but everything paid for. Their employees don’t acknowledge you when you walk in to pick up a mobile order. Order was placed at 6:19pm, arrived for curbside pick up at 6:52 wasn’t able to check in on the app. Walked inside to grab order, provided order number, showed a screenshot of the order number and full order (co worker ordered on her phone and stayed at job site). “Manager” then asks if it’s a screenshot or order through my app, i told him it’s a screenshot shot and he stated that person needed to be there. Since that person wasn’t physically there, their system didn’t notify based on geo tracking (yet the location tracking for apps is off on the device, so it shouldn’t matter). Order was already paid for, email notification was also sent to verify order went through. Last time I had a similar scenario and they were able to look up the order & give me my order I paid for, this manager didn’t even bother to look for the order through the system. Then proceeded to say only way is for the order to be cancelled and resubmitted or for my coworker to arrive to location. I told him there was no option to cancel on app he then says “I would show you but the phone used to order isn’t here” finally at 7:14pm I leave the location. & sure enough their is no cancel option on the app on the device the order was originally placed on, checked banking for possible reversal (in case order didn’t go through) and charge is reflected with no reversals. Now charge has to be disputed through banking due to poor and...

Today's visit proceed to be very interesting. There's only one employee working the front counter. I decided to place my order on one of those new kiosks. I took my table service number and placed it in a very conspicuous place. I'm a disabled individual and can't walk very well without the use of mobility devices. I usually visit this location on Sundays before Mass. The young man at the counter had seen me for months and knows I'm disabled. When my order was ready he called my table service number and held the tray up, looked at me and placed it back on the counter. A homeless man sitting a few booths away saw what was going on and asked me to let him bring my order. He jumped to his feet, walked to the counter and brought my order to me. He also humbly thanked me for allowing him to help me. What's wrong with this picture?? Obviously the employees at this location need to be retrained on serving customers correctly. They also need to stop the chatter. They also need to learn how to respect customers. They need to serve the freshest food (my Apple pie tasted old). My coffee was correct, which was the only thing right about this experience. This group of employees need to be more outgoing and stop acting like a clique. Good customer service is something EVERYONE deserves. It doesn't matter whether they're homeless or well off, disabled or not. If this location expects to continue then they have to clean up their act. Very disappointed today. A humble homeless man did the job the employee...